Family Support Specialist - Full Time

TEAM INC; Derby (CT); On-site; USD 30,968 - 31,932; Full time

Job summary

TEAM INC in Derby, CT, seeks a Family Support Coordinator focused on aiding individuals facing challenges due to changes in SNAP and Medicaid benefits. This role will involve case management, outreach services, and maintaining client records while helping clients stabilize their essential needs.

Qualifications include an associate degree in Human Services and at least one year of experience in a relevant field. Strong organizational and interpersonal skills are required, and bilingual ability is a plus.

Qualifications

• Minimum 1 year working with clients in a health or social services setting.
• Dependable, able to juggle multiple tasks, and computer literate.
• Able to work evenings and weekends with reliable transportation.

Responsibilities

• Complete intake and pre‑assessment for clients regarding SNAP and Medicaid.
• Provide case management and assist clients in developing service plans.
• Conduct outreach and maintain accurate records for client tracking.

Skills

Knowledge of area services

Organizational skills

Interpersonal skills

Ability to work with diverse populations

Bilingual skills

Education

Associate degree in Human Services or related field

Community Health Worker Certification

Job description

Family Support Coordinator

Location: Derby, CT 06418 | Salary Range: $22.48 - $23.18 per hour | Employment Type: F/T, P/T, Temporary, Non‑Exempt | Union: Yes

Basic Purpose

To provide targeted case management and outreach services to individuals adversely impacted by changes to SNAP and Medicaid, helping them maintain or regain benefits, meet program requirements, and achieve stability.

Responsibilities

1. Complete a universal intake and pre‑assessment for clients to determine status of SNAP and/or Medicaid benefits, and need for supports (i.e., WIC, Non‑Cash Benefits, etc.).
2. Provide case management to vulnerable individuals with a focus on community outreach, benefit navigation, and short‑term support services, helping clients access resources and stabilize basic needs.
3. Assist vulnerable clients in developing a service plan that addresses gaps as impacted by the loss of SNAP and/or Medicaid, including, but not limited to, access to employment, income opportunities, volunteer opportunities, benefits, housing, basic needs, budgeting, etc.
4. Assist clients with applications for public assistance programs (i.e., SNAP, WIC, Medicaid, Medicare, Husky, etc.).
5. Represent the Agency in the community to engage providers and partners in efforts to bridge service gaps.
6. Make appropriate internal referrals for Agency programs (i.e., Energy Assistance) and/or case management as well as external referrals as needed.
7. Conduct outreach to access vulnerable clients in the community (i.e., food pantries, churches, community centers, etc.). This may include visiting home‑bound clients for intake.
8. Develop relationships with community providers for purposes of facilitating cross‑referrals and conducting/improving outreach opportunities, with a focus on providing SNAP & Medicaid eligibility requirements.
9. Develop and coordinate service plans for clients.
10. Conduct regular follow‑up with clients to track progress and outcomes on service plans including benefits and health services received.
11. Maintain accurate records through documentation and data entry into central database in order to provide information for client tracking and outcome reporting.
12. Prepare reports as needed.
13. Handle telephone and walk‑in inquiries regarding internal or external services.
14. Participate actively in appropriate local and state‑wide meetings as well as internal staff and program meetings.

Additional Duties

• Perform other related duties as required.
• Attend appropriate community service meetings outside the agency.

Work Environment

Office environment, frequent work on computer. Frequent travel within the community.

Qualifications

Education: Associate degree in Human Services or related field, Community Health Worker Certification preferred.

Experience: 1+ year working with clients in a health or social services setting.

Special Skills: Strong knowledge of both TEAM and area services; strong organizational and interpersonal skills; dependable and able to juggle multiple tasks; computer literate; ability to work with diverse and vulnerable populations; ability to work evenings and weekends; reliable transportation and ability to travel in the community; bilingual a plus.

Physical Requirements: Ability to drive, including getting into and out of vehicle frequently and sitting for brief periods of time; ability to climb stairs, bend and lift.

Personal Characteristics: Ability to function within guidelines of Agency’s core values and identification with Agency mission.