Assistant Director

Continuum of Care; Middletown (CT); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive wages

401(k) with company match

Medical, Dental and Vision

FSA and Dependent Care Accounts

Employee Assistance Program

Life, AD&D, and LTD

Job summary

Continuum of Care in Middletown, CT is seeking an Assistant Director to oversee Specialized Services, coordinate program operations, and guide care for clients. The role supports staff development, ensures regulatory compliance, and collaborates with community providers to enhance services.

The position calls for a Master’s degree with managerial experience in behavioral health, CT licensure preferred, and a valid CT driver’s license. Strong administrative and clinical leadership are essential.

Qualifications

• Master’s degree with at least 3 years’ managerial behavioral health experience; CT licensure preferred.
• Experience with people with serious mental illness, ID, or addiction required.
• Valid CT driver’s license; willing to transport clients in personal vehicle (scattered-site).
• First Aid/CPR certification or willingness to obtain within 90 days.
• Knowledge of community support systems and resources preferred.
• Proficient computer skills including Microsoft Office and electronic records.

Responsibilities

• Coordinate development, implementation, scheduling, operation, and evaluation of programming.
• Provide planning, oversight, and active supports for client care and treatment.
• Network with area providers to benefit clients and the agency.
• Interview, train, and develop staff, interns, and volunteers supervised by this role.
• Assign caseloads, schedules, and monitor staff performance.
• Ensure compliance with contracts, licensing, and accreditation.
• Manage program budget, costs, and resources.
• Maintain facilities and ensure a welcoming, organized environment.
• Provide on-call coverage and crisis intervention as needed.
• Oversee charting and documentation for programs.
• Recruitment and hiring with HR; supervise staff.
• Ensure continuity of care delivery.

Skills

Computer skills

Microsoft Office

Electronic record keeping

Communication

Education

Master’s degree

CT licensure preferred

Job description

Position: Assistant Director

Program: Specialized Services

Available to work Monday through Friday 9:00 AM - 5:00 PM or a flexible schedule as needed.

Scope of Service: Coordinates the development, implementation, scheduling, operation, and evaluation of all programming in assigned program(s). Provides comprehensive planning, program oversight, and active supports for the care and treatment of agency clients. Networks with area community providers for the benefit of the clients and the agency in support of its mission. Interviews, trains, and provides professional development to staff, interns, and volunteers for the positions for which it supervises.

Essential Job Functions

Program Management:

• Assumes responsibilities for development and administration of program standards and procedures related to the operation and provision of services.
• Provides assessment and decisionmaking skills needed to manage the program and any associated issues on a daily basis.
• Prepares budget, monitors costs, and allocates program resources.
• Assigns caseloads, program duties and determines scheduling of staff.
• Ensures compliance with applicable contractual, licensing, and accreditation requirements.
• Implements changes in program reflecting identified agency priorities and strategic plan.
• Participates in program development activities and sees to their implementations; educates clients and staff in how to meet community support plan goals and objectives.
• Documents and meets consistently with designated supervisees.
• Addresses concerns with staff or other professionals constructively and in a timely fashion.
• Schedules, attends and participates in agency meetings, team meetings, and interdisciplinary team meetings.
• Maintains property to ensure building/office is welcoming upon entrance and promotes a clean wellorganized work environment. Processes timely work orders with Facilities as necessary.
• Facilitates the training needs of direct care staff and monitors ongoing professional development of staff.
• Works with Human Resources in the recruitment, selection and hiring of staff.
• As applicable, adheres to Food Bank rules, regulations, and submission of data.
• Manages use and maintenance of the agency vehicles assigned to program. Reviews periodic maintenance inspections reports and work orders as necessary. Works with team to maintain vehicle cleanliness inside and outside at all times.
• Ensures continuity of care for delivery of services.

Clinical Services and Supervision:

• Provides new staff with program orientation and provides program training and coaching for staff.
• Selects and hires staff.
• Supervises program admissions, planning, and discharge processes.
• Documents and meets consistently to provide support and supervision to staff.
• Conducts job performance evaluations of staff.
• Conducts monthly staff meetings and clinical rounds to ensure services are personcentered and responsive to individual client needs.
• Provides coordination with other agency and/or community programs and services in order to assure client care is appropriate, complementary, and continuous.
• Monitors documentation of services delivered to clients and required collection of program data.
• Intervenes in crisis situations of clients or supervises staff in doing so.
• Networks with providers and landlords regarding housing issues and education.
• Provides and coordinates oncall coverage for the program.
• Conducts supervisory spot checks.

Quality Assurance – Chart Documentation and Professional Development:

• Adheres to policies and practices as outlined in the staff handbook and program operations manual.
• Consistently works in a respectful, constructive, and cooperative manner with fellow staff and providers.
• Upholds all Health Insurance Portability and Accountability Act (HIPAA) regulations and secures all necessary releases of information for outside communication.
• Models culturally competent behavior interacting with clients, professionals/providers, and fellow staff.
• Ensures client records and billing of services are maintained in accordance with all applicable contractual, licensing, and accrediting requirements.
• Adheres to the standards of the Council on the Accreditation of Rehabilitation Facilities (CARF).
• Ensures compliance with all internal and external Quality Inspection Reviews.
• Participates in agency committee work when available or as permitted.
• Completes all training requirements as assigned by agency.

Qualifications:

• Master’s degree required with a minimum of three (3) years’ managerial experience in the behavioral health field. Professional CT licensure in related field preferred.
• Prior experience working with people with severe and persistent mental illness, intellectual disabilities, and/or addiction disorders is required.
• Valid Connecticut Driver’s license is required. Scattered site and non24 hr. program positions require the employee to maintain reliable transportation and be willing to transport clients in personal vehicles.
• First Aid/CPR certification or willingness to obtain certification within 90 days of hire. Employee is responsible to maintain ongoing certification.
• Knowledge of the community support system and resources is preferred.
• Proficient computer skills required, including Microsoft Office and electronic record keeping.

Company Benefits Include:

• Competitive Wages
• 401(k) with company match up to 3.5%
• Medical, Dental and Vision
• FSA and Dependent Care Accounts
• CompanySponsored Employee Assistance Program
• Company Sponsored Life, AD, and D and LTD
• Colonial Supplemental Insurance
• Vacation, PTO, Sick time for eligible FT 40 and PT (2039 hours) Employees
• Connecticut Paid Sick Time for all employees up to 40 hours a year
• 12 Company Holidays Paid at Double Time (hourly employees)