Family Support Service Worker II-South Bend

Brightpoint; South Bend (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Brightpoint in South Bend is seeking a Family Support Service Worker II to handle client intake and determine eligibility for Brightpoint programs and financial assistance.

The role emphasizes advocating for families, coordinating referrals with partner agencies, and representing Brightpoint at county events, while maintaining a positive environment for coworkers and the public.

Qualifications

• Requires a minimum high school diploma or equivalent.
• Two+ years of work experience in consumer relations, administration, energy employment/job training skills, or other social services.
• Ability to work with diverse populations and flexible hours.
• Strong communication and organizational skills.

Responsibilities

• Determines eligibility and enrolls families into Brightpoint programs ensuring compliance with program operations, regulations, and standards
• Maintains a minimum standard of quality established by the program regulations and within Brightpoint's established guidelines.
• Collaborates with other Brightpoint departments, programs, and services to ensure maximum benefits to families.
• Represents Brightpoint at county inter-agency meetings and other county events.
• Implements Brightpoint Values at all times.

Skills

Interpersonal skills

Written communication

Oral communication

Mathematics aptitude

MS Office proficiency

Education

High school diploma or equivalency

Associates degree preferred

Tools

MS Office

Job description

Position: Family Support Service Worker II

Location: South Bend

Hours: 8 AM to 5PM Monday-Friday with occasional weekends and evenings

Job Summary

The Family Support Services Worker (FSSW) II is responsible for client intake and eligibility determination for all Brightpoint programs and financial assistance. The main responsibility is to promote a positive, friendly work environment for co-workers, clients, vendors, and the general public. The FSSW II provides referral, outreach, and advocacy services for families with other human service organization, utility companies, childcare providers and other private and public entities. Is responsible for a county office and represents Brightpoint at county events.

Job Duties

• Determines eligibility and enrolls families into Brightpoint programs ensuring compliance with program operations, regulations, and standards
• Maintains a minimum standard of quality established by the program regulations and within Brightpoint's established guidelines.
• Collaborates with other Brightpoint departments, programs, and services to ensure maximum benefits to families.
• Represents Brightpoint at county inter-agency meetings and other county events.
• Implements Brightpoint Values at all times.

Skills And Qualifications

• Minimum High School Diploma or equivalency, associate's degree preferred, plus two or more years of work experience in at least one of the following (or related) areas: consumer relations, business, administration, energy employment/job training skills, or other social services.
• Strong interpersonal, written, and oral communication skills with strong mathematics aptitude.
• Ability to quickly develop a thorough understanding of basic community action concepts and the numerous regulations governing the Energy Assistance and Child Care Development Fund programs.
• Ability to work with minimal supervision; self-motivated, attentive to detail, organized, productive, flexible, and dependable.
• Ability to work flexible hours, including evenings and weekends.
• Ability to relate well with diverse personalities from a variety of socio-economic backgrounds.
• Proficient in MS Office applications.
• High comfort level with public interaction.
• When driving for Brightpoint, the employee must have a valid Indiana driver's license and must maintain minimum auto insurance liability limits of $100,000/$300,000
• Manual dexterity and visual skills required.
• Auditory and verbal skills required for communication with clients, staff, and the public.
• Work involving standing, sitting, bending.
• Must be able to stand and sit for 45 minute-intervals.
• Must be able to move 40 pounds in all directions

FOR FURTHER INFORMATION, CONTACT, HUMAN RESOURCES EXT. 206

We, Brightpoint conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without any regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.