Family Support Services Specialist II

Brightpoint; South Bend (IN); On-site; USD 23,000 - 28,000; Full time

Job summary

Brightpoint in South Bend is seeking a Family Support Service Worker II to manage client intake and determine eligibility for Brightpoint programs and financial assistance. The role promotes a positive environment and provides referral, outreach, and advocacy services for families with other human service organizations and utilities.

You will represent Brightpoint at county events, collaborate with departments to maximize benefits, and support flexible hours including evenings and weekends.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Two+ years in consumer relations, business, administration, energy employment or social services.
• Strong communication and math aptitude; able to work with diverse backgrounds.

Responsibilities

• Determines eligibility and enrolls families into Brightpoint programs ensuring compliance.
• Maintains quality standards per program regulations and Brightpoint guidelines.
• Collaborates with Brightpoint departments to maximize family benefits.
• Represents Brightpoint at county inter-agency meetings and events.
• Implements Brightpoint Values at all times.

Skills

Interpersonal skills

Communication skills

Math aptitude

MS Office

Public interaction

Driver's license

Education

High School Diploma

Associate degree preferred

Job description

Brightpoint in South Bend is seeking a Family Support Service Worker II to manage client intake and determine eligibility for Brightpoint programs and financial assistance. The role promotes a positive environment and provides referral, outreach, and advocacy services for families with other human service organizations and utilities.

You will represent Brightpoint at county events, collaborate with departments to maximize benefits, and support flexible hours including evenings and weekends.