Family Support Navigator for Child Care & Resources

Hively; Oakland (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Paid holidays

Tuition reimbursement

401(k) / Retirement savings

Job summary

Hively in Oakland, CA seeks a Family Support Specialist to guide families in finding and paying for quality child care, ensuring children have a strong start. You will work directly with families, providing intake, eligibility, and ongoing support within community services.

The role emphasizes data entry, customer service, and collaboration with diverse partners to improve access to resources for families in Alameda County.

Qualifications

• BA/BS with major coursework in social services/human development or related field.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Experience using Microsoft Office software and Google Suite.
• Knowledge of all aspects of business office procedures.
• Ability to communicate effectively both orally and in writing.
• Ability to develop and maintain good working relationships with diverse groups of people.
• Basic math skills.
• Strong organizational skills.
• Ability to appear for work on time.
• Ability to follow directions.
• Ability to understand and follow posted work rules and procedures.
• Bilingual English/Spanish, Vietnamese, Chinese, Farsi, Punjabi or Hindi

Responsibilities

• Interview, enroll, and certify families for CalWORKs and/or CAPP Child Care Program.
• Interview scheduled and drop-in appointments/complete necessary recertifications.
• Perform new intake orientation presentations as needed.
• Conduct group intake appointments as needed.
• Respond to and resolve parent and provider issues.
• Maintain and update family, child and program files.
• Provide quality customer service for internal and external agency customers.
• Input data into the computer system in an accurate and timely manner.
• Respond to requests for information from the public.
• Travel to co-locations and satellite Hively offices as needed.
• Attend all training/technical assistance workshops.
• Attend all staff meetings.
• Other duties as assigned.

Skills

Microsoft Office

Google Suite

Effective communication

Organization

Education

BA/BS in social services/human development or related field

Job description

Hively in Oakland, CA seeks a Family Support Specialist to guide families in finding and paying for quality child care, ensuring children have a strong start. You will work directly with families, providing intake, eligibility, and ongoing support within community services.

The role emphasizes data entry, customer service, and collaboration with diverse partners to improve access to resources for families in Alameda County.