Family Support Specialist

Hively; Oakland (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Paid holidays

Tuition reimbursement

401(k) / Retirement savings

Job summary

Hively in Oakland, CA seeks a Family Support Specialist to guide families in finding and paying for quality child care, ensuring children have a strong start. You will work directly with families, providing intake, eligibility, and ongoing support within community services.

The role emphasizes data entry, customer service, and collaboration with diverse partners to improve access to resources for families in Alameda County.

Qualifications

• BA/BS with major coursework in social services/human development or related field.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Experience using Microsoft Office software and Google Suite.
• Knowledge of all aspects of business office procedures.
• Ability to communicate effectively both orally and in writing.
• Ability to develop and maintain good working relationships with diverse groups of people.
• Basic math skills.
• Strong organizational skills.
• Ability to appear for work on time.
• Ability to follow directions.
• Ability to understand and follow posted work rules and procedures.
• Bilingual English/Spanish, Vietnamese, Chinese, Farsi, Punjabi or Hindi

Responsibilities

• Interview, enroll, and certify families for CalWORKs and/or CAPP Child Care Program.
• Interview scheduled and drop-in appointments/complete necessary recertifications.
• Perform new intake orientation presentations as needed.
• Conduct group intake appointments as needed.
• Respond to and resolve parent and provider issues.
• Maintain and update family, child and program files.
• Provide quality customer service for internal and external agency customers.
• Input data into the computer system in an accurate and timely manner.
• Respond to requests for information from the public.
• Travel to co-locations and satellite Hively offices as needed.
• Attend all training/technical assistance workshops.
• Attend all staff meetings.
• Other duties as assigned.

Skills

Microsoft Office

Google Suite

Effective communication

Organization

Education

BA/BS in social services/human development or related field

Job description

Who We Are

Hively’s mission is to build meaningful connections with families and communities, ensuring access to resources every child in Alameda County needs to thrive. Our vision is to transform the lives of children and families to benefit all communities and ensure a promising future for generations to come. We believe that through subsidized child care, mental health support, and community services centered in families of all types and backgrounds, we can profoundly impact the communities we serve. If this resonates with you, we invite you to apply to join our team.

Our Team & Culture

Our Team at Hively is a passionate and diverse group of individuals from a wide range of different lived experiences, backgrounds and professional expertise. We strive every day to create an environment for families and staff that is inclusive and welcoming of different experiences and perspectives. We prioritize learning, listening, and growing together and to foster a culture of respect.

The Opportunity

Reporting to the Sr Program Manager, The Family Support Specialist role is a unique opportunity to work directly with families to make a real difference in their lives and our community. In this role, you will be guiding parents and helping them find and pay for quality child care to ensure that children get the best start possible.

What you'll be doing:

• Interview, enroll, and certify families for CalWORKs and/or CAPP Child Care Program
• Interview scheduled and drop-in appointments/complete necessary re-certifications
• Perform new intake orientation presentations as needed
• Conduct group intake appointments as needed
• Respond to and resolve parent and provider issues
• Maintain and update family, child and program files
• Provide quality customer service for internal and external agency customers
• Input data into the computer system in an accurate and timely manner
• Respond to requests for information from the public
• Travel to co-locations and satellite Hively offices as needed
• Attend all training/technical assistance workshops
• Attend all staff meetings
• Other duties as assigned

What you should bring:

• BA/BS with major coursework in social services/human development or related field
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Experience using Microsoft Office software and Google Suite
• Knowledge of all aspects of business office procedures
• Ability to communicate effectively both orally and in writing
• Ability to develop and maintain good working relationships with diverse groups of people
• Basic math skills
• Strong organizational skills
• Ability to appear for work on time
• Ability to follow directions
• Ability to understand and follow posted work rules and procedures
• Bilingual English/Spanish, Vietnamese, Chinese, Farsi, Punjabi or Hindi

Physical Requirements

• Ability to sit at a desk, conference table or in meeting rooms of various configurations for extended amounts of time
• Ability to stand for extended amounts of time
• Manual dexterity to use a telephone and computer
• Facility to hear and understand speech at normal room levels, and to hear and understand speech on phone
• Facility to speak in audible tones so that others may understand clearly in normal conversations and over the telephone
• Physical agility to lift and carry up to 20 pounds and to bend, stoop, walk and reach overhead
• Physical agility to push/pull, squat, twist and turn
• Mental acuity to perform the essential functions of this position in an accurate and timely fashion; to make good judgments and decisions; and to evaluate the results of decisions and judgments

Benefits

• Medical, dental, and vision plans covered at 100% for the employee
• Health & Dependent Care FSA
• 14 Paid Holidays + 4 flex holidays, including your birthday!
• Generous paid time off policy (over 3 weeks per year)
• Tuition Reimbursement ($1,000/year)
• Employee Appreciation Program
• Life & Long Term Disability Insurance covered 100% by Hively
• 403(b) plan
• SEP-IRA plan with an employer contribution of 5% of annual salary
• Learning & Development Opportunities
• Financial wellness program with unlimited access to personal financial advisors
• Industry competitive salary ranges
• Note: Benefits described apply to full-time, permanent positions only. Internships, temporary, part-time, or contract roles are not generally eligible for most benefits

Welcoming Candidates from All Backgrounds

Hively is proud to be an equal opportunity employer. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.

Please note that applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Salary ranges are based on industry data, and final employment offer will be determined based upon factors including but not limited to an applicant's experience, specialized skills, and internal alignment.