Family Support Associate

High Point & Affiliated Organizations; Brockton (MA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Disability Benefits

Insurance Discounts

403b Retirement

FSA & DSA

Employee Assistance

Counselor Training Eligibility

CEU Days

Free Meals

Unmatched Leave Time

Job summary

High Point & Affiliated Organizations in Brockton is seeking a dedicated Family Support Associate to join our mobile crisis service team. This full-time position pays $18–$23 per hour and supports individuals facing substance use and mental health challenges.

The role emphasizes confidentiality, shift adherence, and compassionate care. Training in HIPAA, crisis de-escalation, and trauma-informed approaches is provided, with opportunities for growth and professional development within the agency.

Qualifications

• TB Screening required.
• CPR Certification required.
• Crisis de-escalation training or program experience.
• Confidentiality training (42 CFR, HIPAA) required.
• Therapeutic Boundaries training required.
• Ability to care for diverse populations.
• All Hazards training required.
• Infection Control training required.
• Ability to lift 50 lbs.
• Basic computer skills.
• Strong verbal and written communication.

Responsibilities

• Adhere to 42 CFR Part 2; maintain confidentiality per HIPAA regulations.
• Review posted shift assignments at each shift start.
• Monitor patient safety and document status hourly in the EHR.
• Maintain a therapeutic milieu; ensure a clean, safe environment hourly.
• Understand and follow emergency procedures; stay calm in crises.
• Maintain therapeutic boundaries and enforce rules respectfully.
• Conduct routine room inspections and bag searches as directed.
• Keep unit neat; perform end-of-shift tasks and restock supplies.
• Attend supervision meetings with supervisor; participate in mandatory meetings.
• Perform duties as assigned by supervisors and program leadership.
• Coordinate with medical and insurance programs to support patients.

Skills

TB Screening

CPR Certification

Crisis De-escalation

Confidentiality Training

Therapeutic Boundaries

Diversity Inclusion

All Hazards Training

Infection Control

Lifts 50 lbs

Basic Computer Skills

Verbal & Written Communication

Job description

Program/Location: Mobile Crisis Service, Brockton
Education/Licensure: High School Diploma or equivalent (GED) or relevant work and/or life experience
Pay Range: $18 - $23 per hour
Status: Full Time

About Us

High Point & Affiliated Organizations is a health and human service agency whose mission is to prevent and treat substance use and mental health disorders. High Point has programs located throughout Southeast Massachusetts offering a full continuum of care for substance use and mental health treatment, including inpatient, outpatient, residential, and community-based services. Programs and services also assist survivors of abuse, violence, and families experiencing homelessness. High Point believes that everyone has inherent goodness, worth, and dignity. Our goal is to help individuals and families achieve personal change and improve their quality of life.

Family Support Associate Requirements

• TB Screening
• CPR Certification
• HPAOcrisisde-escalation program
• Confidentiality training (42 CFR, Part2 and 45 CFR parts 160 & 164 HIPAA)
• Therapeutic Boundaries Training
• Ability to care for diverse populations
• All Hazards Training
• Infection Control Training
• Ability to lift 50 lbs.
• BasicComputer Skills
• Ability to communicate verbally and in writing

Family Support Associate Duties & Responsibilities

• Compliance with Federal Regulations regarding 42 CFR Part 2; Confidentiality of Substance Use Disorder and HIPAA Regulations
• Reviews and adheres to posted shift assignment at the start of shift
• Observation and accounting of allpatientsat all timesto ensure safety, entering findings of patient status into the EHR at a minimum of hourly
• Monitor the milieu including bathrooms and group room for safe,cleanand therapeutic environmentathourlyand/or as needed
• Understanding of emergency procedures and codesand remain calm in a crisis
• Maintain therapeutic boundaries by setting limits and enforcing rules in a respectful manner
• Perform roominspections per policyand bag searches when directed
• Ensure the unit is neat and clean, performing end of shift duties tomaintaina therapeutic environmentfor patients and staff, and restocksupplies as needed.
• Attends Supervision with assigned supervisor twice monthly and/or as needed based on status or concernsand attend mandatory meetings
• Perform any otherduties asassigned by Recovery Specialist Supervisor, Nursing Staff, Nurse Manager, Program/Site Director, DON, COO.
• Medical Insurance
• Vision Insurance
• Long & short term disability
• Discounted auto/home and renters insurance
• 403b - Retirement
• FSA & DSA
• PMLA
• Employee Assistance Program
• Eligibility for free classes to become a Licensed Counselor or Recovery Coach
• Education days to use towards CEU's
• Free meals at select programs and when available
• Unmatched Leave Time (FT employees can earn up to 3 weeks in first year)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.