Per Diem Family Support Associate

Default Brand; Taunton (MA); On-site; USD 25,000 - 32,000; Full time

Job summary

SEMCOA’s Taunton Family Center is seeking a Family Support Associate to provide compassionate support to homeless families and individuals in a safe, therapeutic environment. You will ensure confidentiality, assist with admissions, and maintain thorough documentation in the EHR while adhering to program policies and safety procedures.

The role requires a high school diploma or GED, CPR certification, and ability to lift 50 lbs.

Qualifications

• High school diploma or GED required; experience in behavioral health preferred.
• Must be able to lift up to 50 lbs and handle confidential information.
• Able to communicate verbally and in writing; work with diverse populations.

Responsibilities

• Assist with admission and discharge documentation and orientation for families.
• Maintain a safe, therapeutic environment through hourly patient status notes.
• Perform routine facility checks and monitor alarms and locks during shifts.
• Complete incident/environmental reports and document in the EHR as required.
• Attend supervision with supervisor and mandatory meetings as scheduled.

Skills

Verbal & written communication

Basic computer skills

Diversity awareness

Infection control

CPR certified

TB screening

HIPAA training

All Hazards training

Education

High school diploma or GED

Tools

EHR system

Job description

Location: Taunton Family Center - SEMCOA - Taunton, MA
Education: Minimum of a high school diploma or equivalent GED, preferred
Pay Range: $18-$23/hr dependent on experience
Status: Per Diem

About Us

SEMCOA's (Southeast Massachusetts Council on Advocacy) mission is to advocate for and provide support to individuals, families, and communities in the areas of substance use, mental illness, domestic violence, homelessness, and parenting. SEMCOA operates four emergency assistance family shelters that provide supportive services to families and assist them with securing permanent housing. SEMCOA also provides residential recovery home treatment to individuals with substance use disorders, as well as transitional and permanent housing stability and support programs. Our portfolio also includes two graduate sober houses, the Family Preservation Program, as well as Greater Brockton and Greater Attleboro Taunton Healthy Families programs.

Family Support Associate Requirements

• TB Screening
• CPR Certification
• Confidentiality training (42 CFR, Part2 and 45 CFR parts 160 & 164 HIPAA)
• Therapeutic Boundaries Training
• Ability to care for diverse populations
• All Hazards Training
• Infection Control Training
• Ability to lift 50 lbs.
• Basic Computer Skills
• Ability to communicate verbally and in writing

Family Support Associate Duties and Responsibilities

• Compliance with Federal Regulations regarding 42 CFR Part 2; Confidentiality of Substance Use Disorder and HIPAA Regulations;
• Reviews and adheres to posted shift assignment at the start of shift;
• Observation and accounting of all patients at all times to ensure safety, entering findings of patient status into the EHR at a minimum of hourly;
• Monitor the milieu including bathrooms and group room for safe, clean and therapeutic environment at hourly and/or as needed;
• Understanding of emergency procedures and codes and remain calm in a crisis;
• Maintain therapeutic boundaries by setting limits and enforcing rules in a respectful manner;
• Perform room inspections per policy and bag searches when directed;
• Ensure the unit is neat and clean, performing end of shift duties to maintain a therapeutic environment for patients and staff, and restock supplies as needed;
• Attends Supervision with assigned supervisor twice monthly and/or as needed based on status or concerns and attend mandatory meetings;
• Maintain logs which include, but are not limited to sign out book, visitor book, chore sheet, FSA shift checklist & drill roster;
• Complete Incident/Environmental Report forms when required;
• Understand and implement program policies, EOHLC Scope of Services, Program Guidelines and DHCD Uniform Shelter Rules;
• Have thorough knowledge of 51A filing of child abuse and neglect in accordance with company policy;
• Welcomes families and conduct thorough orientation upon arrival;
• Maintain strong rapport and open communication with participants;
• Responsible for all admission/discharge documentation, if applicable;
• Provide family with informational resources about surrounding area;
• Complete a minimum of three facility checks during your shift, paying special attention to alarms and locks;
• Model appropriate parenting techniques for all families;
• Relieve co-workers on time and never leave the facility unattended;
• Assist with preparing a vacated room/unit for a new family arriving;
• Assist with program cleaning as needed;
• Perform any other duties as assigned by Program Director or COO.

Family Support Associate Qualifications

• A minimum of a high school diploma or equivalent GED, preferred;
• One year of experience in substance use or behavioral health field is preferred by not required.
• Medical Insurance
• Vision Insurance
• Long & short-term disability
• Discounted auto/home and renters' insurance
• 403b - Retirement
• FSA & DSA
• PMLA
• Employee Assistance Program
• Eligibility for free classes to become a Licensed Counselor or Recovery Coach
• Education days to use towards CEU's
• Free meals at select programs and when available
• Unmatched Leave Time (FT employees can earn up to 3 weeks in first year)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.