Family Support Associate

Default Brand; Brockton (MA); On-site; USD 24,796,800 - 31,684,800; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Long & Short Term Disability

403b - Retirement

FSA & DSA

Free meals at select programs

Job summary

High Point & Affiliated Organizations is seeking a Family Support Associate in Brockton, MA to deliver compassionate support within our crisis service framework. The position requires completion of TB screening, CPR, and confidentiality training, plus the ability to lift 50 lbs.

You will assist families, maintain safety protocols, and document care in our EHR system. The role is full-time with a pay range of $18-$23 per hour.

Qualifications

• TB screening is required.
• CPR certification required.
• Confidentiality training (42 CFR Part 2 and 45 CFR parts 160 & 164 HIPAA) required.
• Therapeutic boundaries training required.
• Ability to care for diverse populations.
• All Hazards training required.
• Infection control training required.
• Ability to lift 50 lbs.
• Basic computer skills.
• Ability to communicate verbally and in writing.

Responsibilities

• Compliance with 42 CFR Part 2 and HIPAA regulations.
• Reviews and adheres to posted shift assignments at the start of shift.
• Observe and document patient status hourly in the EHR.
• Monitor the milieu for a safe, clean, and therapeutic environment.
• Understand emergency procedures and remain calm in a crisis.
• Maintain therapeutic boundaries by setting limits and enforcing rules.
• Perform room inspections and bag searches as directed.
• Keep unit neat, restock supplies, and perform end-of-shift duties for a therapeutic environment.
• Attend supervision and mandatory meetings.
• Perform other duties as assigned by supervisors.
• Maintain logs (sign-out, visitor book, chore sheet, shift checklist, drill roster).
• Complete incident/environmental report forms when required.
• Follow program policies and DHCD rules.
• Know 51A child abuse reporting requirements.
• Welcome families and conduct orientation.
• Maintain rapport and open communication with participants.
• Handle admission/discharge documentation.
• Provide families with informational resources about the surrounding area.
• Conduct facility checks and monitor alarms.
• Model parenting techniques.
• Relieve co-workers on time and never leave the facility unattended.
• Assist with preparing vacated rooms for new families.
• Assist with program cleaning.

Skills

TB Screening

CPR Certification

Confidentiality training

Therapeutic Boundaries Training

Diverse populations care

All Hazards Training

Infection Control Training

Lift 50 lbs

Basic Computer Skills

Verbal & written communication

Education

High School Diploma or GED

Job description

Program/Location: Mobile Crisis Service, Brockton
Education/Licensure: High School Diploma or equivalent (GED) or relevant work and/or life experience
Pay Range: $18 - $23 per hour
Status: Full Time

About Us

High Point & Affiliated Organizations is a health and human service agency whose mission is to prevent and treat substance use and mental health disorders. High Point has programs located throughout Southeast Massachusetts offering a full continuum of care for substance use and mental health treatment, including inpatient, outpatient, residential, and community-based services. Programs and services also assist survivors of abuse, violence, and families experiencing homelessness. High Point believes that everyone has inherent goodness, worth, and dignity. Our goal is to help individuals and families achieve personal change and improve their quality of life.

Family Support Associate Requirements

• TB Screening
• CPR Certification
• Confidentiality training (42 CFR, Part 2 and 45 CFR parts 160 & 164 HIPAA)
• Therapeutic Boundaries Training
• Ability to care for diverse populations
• All Hazards Training
• Infection Control Training
• Ability to lift 50lbs.
• Basic computer skills
• Ability to communicate verbally and in writing

Family Support Associate Requirements

• TB Screening
• CPR Certification
• Confidentiality training (42 CFR, Part2 and 45 CFR parts 160 & 164 HIPAA)
• Therapeutic Boundaries Training
• Ability to care for diverse populations
• All Hazards Training
• Infection Control Training
• Ability to lift 50 lbs.
• BasicComputer Skills
• Ability to communicate verbally and in writing

Family Support Associate Duties & Responsibilities

• Compliance with Federal Regulations regarding 42 CFR Part 2; Confidentiality of Substance Use Disorder and HIPAA Regulations
• Reviews and adheres to posted shift assignment at the start of shift
• Observation and accounting of allpatientsat all timesto ensure safety, entering findings of patient status into the EHR at a minimum of hourly
• Monitor the milieu including bathrooms and group room for safe,cleanand therapeutic environmentathourlyand/or as needed
• Understanding of emergency procedures and codesand remain calm in a crisis
• Maintain therapeutic boundaries by setting limits and enforcing rules in a respectful manner
• Perform roominspections per policyand bag searches when directed
• Ensure the unit is neat and clean, performing end of shift duties tomaintaina therapeutic environmentfor patients and staff, and restocksupplies as needed.
• Attends Supervision with assigned supervisor twice monthly and/or as needed based on status or concernsand attend mandatory meetings
• Perform any otherduties asassigned by Recovery Specialist Supervisor, Nursing Staff, Nurse Manager, Program/Site Director, DON, COO.

Family Services Specific Duties & Responsibilities

• Maintain logs which include, but are not limited to: sign out book, visitor book, chore sheet, FSA shift checklist & drill roster
• Complete Incident/Environmental Report forms when required
• Understand and implement program policies, EOHLC Scope of Services, Program Guidelines and DHCD Uniform Shelter Rules
• Have thorough knowledge of 51A filing of child abuse and neglect in accordance with company policy
• Welcomes families and conduct thorough orientation upon arrival
• Maintain strong rapport and open communication with participants
• Responsible for all admission/discharge documentation, if applicable
• Provide family with informational resources about surrounding area
• Complete a minimum of three facility checks during your shift, paying special attention to alarms and locks
• Model appropriate parenting techniques for all families
• Relieve co-workers on time and never leave the facility unattended
• Assist with preparing a vacated room/unit for a new family arriving
• Assist with program cleaning as needed.
• Medical Insurance
• Vision Insurance
• Long & short term disability
• Discounted auto/home and renters insurance
• 403b - Retirement
• FSA & DSA
• PMLA
• Employee Assistance Program
• Eligibility for free classes to become a Licensed Counselor or Recovery Coach
• Education days to use towards CEU's
• Free meals at select programs and when available
• Unmatched Leave Time (FT employees can earn up to 3 weeks in first year)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.