Family Support Associate

High Point & SEMCOA; Brockton (MA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Long & short term disability

403b - Retirement

FSA & DSA

PMLA

Employee Assistance Program

Bonuses & Referral

Eligibility for free classes to become

Job summary

High Point & Affiliated Organizations in Brockton seeks a dedicated Family Support Associate for the Mobile Crisis Service. The role involves working with individuals and families facing substance use and mental health challenges, providing supportive services on-site in Brockton.

Qualifications include a high school diploma or GED, CPR, TB screening, and confidentiality training. The position is full-time with benefits including medical, dental, vision, and retirement plans.

Qualifications

• Must have a High School Diploma or GED or relevant work experience.
• TB screening and CPR certification required.
• Complete required trainings in crisis de-escalation, confidentiality, and therapeutic boundaries.
• Ability to lift 50 lbs and communicate effectively.

Responsibilities

• Ensure confidentiality per 42 CFR Part 2 and HIPAA regulations.
• Adhere to shift assignments and monitor patient safety hourly.
• Maintain a clean, therapeutic environment; perform room inspections as directed.
• Participate in supervision and mandatory program updates as needed.
• Perform other duties as assigned by supervisors.

Skills

TB Screening

CPR Certification

Crisis de-escalation training

HIPAA training

Therapeutic Boundaries Training

Diversity care

Incident Report Training

All Hazards Training

Infection Control Training

Lifting ability

Basic computer skills

Verbal & written communication

Education

High School Diploma or GED

Job description

Family Support Associate

Program/Location: Mobile Crisis Service, Brockton
Education/Licensure: High School Diploma or equivalent (GED) or relevant work and/or life experience
Pay Range: $18 - $23 per hour
Status: Full Time

About Us

High Point & Affiliated Organizations is a health and human service agency whose mission is to prevent and treat substance use and mental health disorders. High Point has programs located throughout southeastern Massachusetts offering a full continuum of care for substance use and mental health treatment, including inpatient, outpatient, residential, and community-based services. Programs and services also assist survivors of abuse, violence, and families experiencing homelessness. High Point believes that everyone has inherent goodness, worth, and dignity. Our goal is to help individuals and families achieve personal change and improve their quality of life.

Family Support Associate Requirements

• TB Screening
• CPR Certification
• HPAOcrisisde-escalation program
• Confidentiality training (42 CFR, Part2 and 45 CFR parts 160 & 164 HIPAA)
• Therapeutic Boundaries Training
• Ability to care for diverse populations
• Incident Report Training
• All Hazards Training
• Infection Control Training
• Ability to lift 50 lbs.
• BasicComputer Skills
• Ability to communicate verbally and in writing

Family Support Associate Duties & Responsibilities

• Compliance with Federal Regulations regarding 42 CFR Part 2; Confidentiality of Substance Use Disorder and HIPAA Regulations
• Reviews and adheres to posted shift assignment at the start of shift
• Observation and accounting of allpatientsat all timesto ensure safety, entering findings of patient status into the EHR at a minimum of hourly
• Monitor the milieu including bathrooms and group room for safe,cleanand therapeutic environmentathourlyand/or as needed
• Understanding of emergency procedures and codesand remain calm in a crisis
• Maintain therapeutic boundaries by setting limits and enforcing rules in a respectful manner
• Perform roominspections per policyand bag searches when directed
• Ensure the unit is neat and clean, performing end of shift duties tomaintaina therapeutic environmentfor patients and staff, and restocksupplies as needed.
• Attends Supervision with assigned supervisor twice monthly and/or as needed based on status or concernsand attend mandatory meetings
• Perform any otherduties asassigned by Recovery Specialist Supervisor, Nursing Staff, Nurse Manager, Program/Site Director, DON, COO.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Long & short term disability
• Discounted auto/home and renters insurance
• 403b - Retirement
• FSA & DSA
• PMLA
• Employee Assistance Program
• Bonuses & Referral
• Eligibility for free classes to become a Licensed Counselor or Recovery Coach
• Education days to use towards CEU's
• Free meals at select programs and when available
• Unmatched Leave Time (FT employees can earn up to 3 weeks in first year)