Family Support Advocate | Case Management & Resources

City of San Antonio; San Antonio (TX); On-site; USD 38,000 - 54,000; Full time

Job summary

City of San Antonio is seeking a social services coordinator to provide strength-based case management to families in need, coordinating resources and programs. The role emphasizes collaboration with community partners, scheduling, and outreach to ensure families meet goals.

Responsibilities include home visits, program participation, and cross-functional collaboration. A Bachelor's degree and valid Texas driver’s license are required; pediatric CPR/First Aid may be needed within 60 days for

Qualifications

• Bachelor's Degree from an accredited college or university.
• Valid Class "C" Texas Driver's License.
• Head Start positions: Pediatric CPR and First Aid Certification required or must obtain within first 60 days in position.
• Preferred: Bachelor's Degree in Social Work or related field.
• Two (2) years' experience in social work, family support, or related field.
• A parent of a current or former Head Start participant.

Responsibilities

• Follows social service program requirements pertaining to families; supports and monitors families' efforts to complete their self-identified goals; and performs timely completion of all case management requirements.
• Provides families with appropriate community resources and linkages and assists families in crisis in areas such as food, housing, clothing, and transportation.
• Participates in application events, which may involve occasional evening and weekend hours.
• Implements the relevant social service program framework components necessary to successfully support families.
• May make home visits as needed.
• Provides case management to families in social service programs.
• Assists in offering families opportunities to be involved in group activities such as parent advisory groups, policy groups, and educational activities based on interest and need.
• Provides opportunities for children and families to participate in family educational programs and for parents to participate in the development of the programs' educational curriculum.
• Provides engagement and educational activities that meet the on-going and expressed needs of families.
• Collaborates with program staff to provide opportunities to families, including child growth and development, parenting skills, child abuse prevention, guidance and discipline, medical, dental, nutritional, and mental health, disabilities, family literacy, and community advocacy.
• Assists families through the transition within the social services program.
• May participate in recruitment activities for social service programs and help with the enrollment process, including completing the required forms.
• Performs related duties and fulfills responsibilities as required.

Skills

Cultural sensitivity

Partnership building

Computer skills

Clear communication

Bilingual English/Spanish

Education

Bachelor's Degree

Class C Texas Driver's License

Bachelor's Degree in Social Work

Job description

City of San Antonio is seeking a social services coordinator to provide strength-based case management to families in need, coordinating resources and programs. The role emphasizes collaboration with community partners, scheduling, and outreach to ensure families meet goals.

Responsibilities include home visits, program participation, and cross-functional collaboration. A Bachelor's degree and valid Texas driver’s license are required; pediatric CPR/First Aid may be needed within 60 days for