Family Store Associate

The Salvation Army North & Central Illinois Division; Adrian (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

The Salvation Army North & Central Illinois Division is seeking a dependable Family Store Associate to provide friendly customer service, operate the cash register, and help maintain a clean, inviting store.

You will assist customers at the POS, handle payments and change, balance the cash drawer, help donors, price unmarked merchandise, and set up displays to promote sales. The role emphasizes teamwork, flexibility, and strict adherence to store policies.

Qualifications

• High School diploma or GED or equivalent experience.
• Retail experience preferred.
• Experience handling cash and operating a POS.
• Ability to read and follow simple instructions.
• Customer-focused with courteous communication.

Responsibilities

• Assist customers purchasing items via the POS.
• Operates cash register, accepts payments, and makes change.
• Balance cash drawer and assist with bank deposits.
• Maintain store cleanliness, order, and security.
• Price unmarked merchandise and set up displays.
• Answer phone in a professional manner.
• Maintain neat cash register area and assist donors.
• Perform other duties as assigned.

Skills

Customer service

Cash register operation

Mathematical ability

Communication

Flexibility

Attention to detail

Education

High School diploma or GED

Tools

Microsoft Office 365

TEAMS

SharePoint

Job description

At The Salvation Army our employees are the heartbeat of our mission. We foster a community of passionate people dedicated to changing lives and bringing hope to those who need it most.

Position Summary

The Family Store Associate provides excellent customer service; operates and maintains a cash register; maintains the cleanliness, orderliness and security of the store.

Responsibilities

• Assist customers purchasing items via the Point of Sale (POS) system.
• Operates cash register, accepting payment and making change. Wraps or bags merchandise for customers.
• Prepare and balance the cash drawer; assists in preparing bank deposits as requested.
• Works to maintain sales and production rotation quotas.
• Price unmarked items of merchandise.
• Cleans shelves, counters or tables.
• Follows through on outdating as instructed.
• Helps set up displays and arranges merchandise to promote sales.
• Responsible to maintain good customer relations by giving prompt, courteous assistance to customers.
• Maintain the neatness and security of the cash register area.
• Assist customers who are donating items.
• Place and arrange items in the store as directed.
• Answer the telephone in a professional and courteous manner.
• Ensure that the store is maintained in a clean and inviting manner.
• Perform other duties as assigned.

Qualifications

Education/Experience:

• High School diploma or GED (desired), or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
• Experience working in a retail store preferred

Skills, Knowledge & Abilities

• Must be available for a flexible schedule
• Ability to operate a cash register, perform routine mathematical computations, and count change
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to effectively present information in one-on-one situation to customers, clients, and other employees
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Computer Skills

• Basic Computer operation knowledge
• Basic knowledge in Microsoft Office 365
• Working knowledge of TEAMS and SharePoint

Certificates And Licenses

• Complete Safe From Harm training, and keep current as needed