Family Stability Navigator & Resource Advocate

Black Hawk County (IA); Waterloo (IA); On-site; USD 42,000 - 65,000; Full time

Job summary

Black Hawk County (IA) is seeking a Family Navigator to serve as the primary contact for families in the Thrive Initiative and related programs. You will provide navigation, advocacy, and support across care systems to move families from crisis to stability.

Responsibilities include intake, action-plan development, resource connection, and collaboration with partners. Strong communication, documentation, and knowledge of confidentiality rules are essential in this role.

Qualifications

• Bachelor's degree in social work, Community Health or related field required.
• 2+ years of experience in case management, human services, social work, or related field.
• Knowledge of community resources and confidentiality regulations.
• Strong communication, documentation, and organizational skills.
• Proficiency with case management software and other computer software applications.
• Must maintain a high level of accuracy and attention to detail.
• Excellent verbal and written communication skills.
• Ability to develop and maintain good working relationships with the public and co-workers.
• Knowledge of local, state, and federal laws applicable to the program area.
• Availability for off-hour and/or weekend activities and overtime when needed.
• Requires a valid Iowa Driver’s License; occasional use of private vehicles may be required.

Responsibilities

• Conduct family intake, eligibility screening, and assessments; obtain necessary consents.
• Develop, implement, and regularly update individualized family action plans.
• Provide ongoing case navigation, encouragement, and crisis support to families.
• Connect families with appropriate community resources (child welfare, schools, healthcare, housing, employment, faith-based supports).
• Collaborate with partner agencies and attend family support meetings, court hearings, and team decision-making sessions.
• Maintain accurate, timely documentation of assessments, case notes, and outcomes in the data system.
• Track and report family progress across 13 social determinants of health.
• Ensure confidentiality compliance (HIPAA, FERPA, COPPA) and program standards.
• Participate in alliance meetings, trainings, and fidelity activities.
• Contribute to program evaluation with outcome data and quality improvement feedback.
• Attend required trainings and ongoing professional development; engage in supervision and team meetings.
• Represent the local health department consistent with agency priorities.
• Other duties as assigned.

Skills

Communication

Documentation

Organizational skills

Case management software

Attention to detail

Verbal communication

Written communication

Interpersonal skills

Education

Bachelor's degree in social work or related field

Tools

Case management software

Job description

Black Hawk County (IA) is seeking a Family Navigator to serve as the primary contact for families in the Thrive Initiative and related programs. You will provide navigation, advocacy, and support across care systems to move families from crisis to stability.

Responsibilities include intake, action-plan development, resource connection, and collaboration with partners. Strong communication, documentation, and knowledge of confidentiality rules are essential in this role.