Family Resource Navigator & Crisis Support

Kids for the Future; Ames (IA); On-site; USD 22,000 - 32,000; Part time

Job summary

Mid-Iowa Community Action, Inc. in Ames, IA is seeking a Family Development Worker for a part-time, non-exempt role. The worker helps low-income families access resources, supports families in crisis situations, and coordinates with food pantry activities.

The role requires building trust with clients, maintaining confidentiality, and collaborating with staff to link families to services and programs while working 18 hours per week at an assigned site.

Qualifications

• High School Diploma or equivalent is required.
• One year of customer service experience is preferred.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Builds positive relationships with families and community partners.
• Assess family needs and link to resources and services.
• Assist with food pantry operations and volunteer supervision.
• Document and report per agency standards.

Skills

Customer service

Communication

Confidentiality

Education

High School Diploma or equivalent

Associate’s Degree in Human Services/Office Management

Job description

Mid-Iowa Community Action, Inc. in Ames, IA is seeking a Family Development Worker for a part-time, non-exempt role. The worker helps low-income families access resources, supports families in crisis situations, and coordinates with food pantry activities.

The role requires building trust with clients, maintaining confidentiality, and collaborating with staff to link families to services and programs while working 18 hours per week at an assigned site.