Family Specialist

The Community Group; Massachusetts; On-site; USD 40,000 - 55,000; Full time

Job summary

The Community Group in Massachusetts is seeking a Family Specialist to provide guidance and counseling to families navigating state subsidies for early education, after school, and camp. You will establish and maintain subsidy records and coordinate eligibility with families, offering additional resources as needed.

This role emphasizes strong interpersonal communication, thorough documentation, and collaboration with a team to ensure smooth intake, accurate enrollment, and timely referrals for

Qualifications

• Must meet EEC-regulated qualifications for the role.
• Strong interpersonal and communication skills.
• Ability to multi-task in a fast-paced environment.
• Strong organization and computer skills.
• Customer service experience preferred.
• Ability to travel locally.
• Experience in childcare or bilingual English/Spanish helpful.

Responsibilities

• Oversee intake and enrollment procedures for EEC state subsidies and verify documentation.
• Assess family needs at intake and reauthorizations and provide resources.
• Add families and update information on the EEC centralized waitlist.
• Foster a cooperative, inclusive team environment with open dialogue.
• Maintain all documentation and files related to families.
• Manage a caseload of clients.
• Respond to inquiries from families.
• Use of proprietary software.
• All other duties as assigned by supervisor.

Skills

Interpersonal skills

Communication skills

Multi-tasking

Organizational skills

Customer service experience

Travel locally

Bilingual English/Spanish helpful

Tools

Proprietary software

Job description

The Family Specialist provides support and counseling to families regarding state financial subsidies for early education, after school, and camp. Establishes and maintains subsidy records. Works with families to coordinate all facets of subsidy eligibility as well as provide additional resources as needed.

Responsibilities (including but not limited to):

• Oversee intake and enrollment procedures for children qualifying for EEC state subsidies, ensuring families are offered, and properly qualify for any financial support confirming all required documentation is in order.
• Assess family needs at intake and reauthorizations and provide resources as needed.
• Add families and update family information on the EEC centralized waitlist.
• Foster a cooperative and inclusive team environment that encourages open dialogue and mutual respect
• Maintain all documentation and files associated with the family
• Manage a caseload of clients
• Respond to common inquires or issues from families
• Use of proprietary software
• All other duties as assigned by your supervisor.

Qualifications

• Must possess the qualifications required for their positions in accordance with EEC regulations.
• Strong interpersonal and communication skills;
• Ability to multi-task and work within a fast-paced environment;
• Must be well organized with satisfactory computer skills;
• Previous customer service experience is preferred;
• Ability to travel locally;
• Background in childcare and/or bilingual (English/Spanish) is helpful.

The Community Group participates in the E-Verify program to determine the immigration and work-eligibility status of prospective employees. Please refer to the Notice of E-Verify Participation and the Right to Work documents for more information.

The Community Group is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.