Family Services Staff

Anovaeon LLC; Alexandria (LA); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Equal Opportunity Employer

Reasonable accommodations for disabilities

Job summary

Anovaeon LLC is seeking a Bilingual Family Services Staff member for its federally contracted ICE facility in Alexandria, LA. The role involves providing direct support to children and families, ensuring a safe environment, and maintaining documentation. Candidates should have experience working with vulnerable populations and possess strong communication skills.

This full-time position requires proficiency in English and preferred Spanish, with responsibilities including resident supervision and engagement in activities. Interested candidates can contact HR for accommodations.

Qualifications

• Experience working with children, families, or vulnerable populations.
• Minimum one (1) year of relevant experience in social services or education.
• Experience with culturally diverse populations.

Responsibilities

• Provide direct supervision and monitoring of residents.
• Support positive interactions among residents.
• Maintain accurate supervision logs and documentation.
• Report incidents and ensure the safety of residents.

Skills

Strong interpersonal and communication skills

Ability to work effectively in a fast‑paced environment

Strong organizational and documentation skills

Bilingual (Spanish preferred)

Education

Associate's or Bachelor's degree in Human Services, Social Work, Psychology, or related field

High School Diploma or GED

Tools

Microsoft Office Suite

Data entry and electronic records management systems

Job description

Position Overview

The Family Services Staff (Bilingual) is responsible for providing direct support and supervision to residents within a federally contracted ICE Short-Term Residential Facility. The role works closely with children, families, and adult residents to ensure a safe, structured, and supportive environment. Responsibilities include resident supervision, family engagement, daily activities, basic care services, documentation, data entry, and case management support functions.

Key Responsibilities / Essential Functions

Resident Supervision & Family Support

• Provide direct supervision and monitoring of residents throughout the facility.
• Help maintain a safe, structured, and supportive environment for children and families.
• Assist with resident orientation and explain facility rules, expectations, and available services.
• Facilitate age‑appropriate recreational, educational, and family‑centered activities.
• Support residents in accessing meals, hygiene supplies, clothing, and other basic necessities.
• Monitor resident movement and participation in scheduled activities.
• Ensure family units remain together when appropriate and in accordance with facility requirements.
• Promote dignity, respect, and cultural sensitivity in all interactions with residents.
• Respond appropriately to resident questions, concerns, and requests for assistance.

Resident Engagement & Daily Activities

• Encourage resident participation in facility programs and activities.
• Support positive interactions among residents while maintaining a safe environment.
• Observe and report resident concerns, behavioral issues, or service needs to supervisory staff.
• Provide general support to residents throughout their stay within the facility.

Documentation, Data Entry & Case Management Support

• Maintain accurate supervision logs, activity records, and resident documentation.
• Enter and update resident information within facility databases and case management systems.
• Assist with resident intake, transfer, discharge, and tracking processes.
• Support case management personnel by collecting, organizing, and maintaining required documentation.
• Review records for completeness and accuracy and report discrepancies to supervisors.
• Generate reports and provide administrative support related to resident services and facility operations.
• Maintain confidentiality of resident information at all times.

Incident Response & Safety

• Monitor for safety concerns and report incidents, emergencies, or unusual activity immediately.
• Utilize trauma‑informed approaches and de‑escalation techniques when responding to resident concerns.
• Assist with emergency response procedures and facility drills.
• Complete incident reports and related documentation accurately and timely.
• Escalate medical, behavioral, security, or operational concerns to supervisory staff as appropriate.

Interdisciplinary Coordination

• Work collaboratively with Family Services Supervisors, medical personnel, behavioral health staff, operations teams, and facility leadership.
• Communicate resident concerns and service needs to appropriate personnel.
• Support continuity of services during admissions, transfers, and discharges.
• Assist in coordinating services for families and children during their stay within the facility.

Safety, Ethics & Professional Conduct

• Adhere to all confidentiality, reporting, and resident protection requirements.
• Maintain professional boundaries and ethical conduct at all times.
• Comply with all mandatory reporting obligations.
• Follow facility policies regarding resident interactions, favoritism, conflicts of interest, and professional conduct.
• Promote a culture of safety, accountability, respect, and professionalism.

Required Qualifications & Core Competencies

• High School Diploma or GED required; Associate's or Bachelor's degree in Human Services, Social Work, Psychology, Criminal Justice, Sociology, Education, or a related field preferred.
• Minimum one (1) year of experience working with children, families, vulnerable populations, residential programs, social services, education, customer service, or a related field.
• Experience working with culturally diverse populations preferred.
• Strong interpersonal and communication skills.
• Ability to work effectively in a fast‑paced environment and maintain professionalism under pressure.
• Strong organizational and documentation skills.
• Ability to follow policies, procedures, and supervisory direction.
• Must be proficient in English and bilingual (Spanish preferred; other common languages considered).
• Experience with data entry, electronic records management, or case management systems preferred.
• Proficiency with Microsoft Office Suite and the ability to learn resident tracking and case management systems.
• Ability to maintain accurate records and handle confidential information appropriately.

Desired Skills

• Experience working with diverse populations.
• Training or experience in trauma‑informed care, crisis intervention, behavioral support, or de‑escalation techniques.
• Experience in residential facilities, shelters, family services programs, detention settings, or other 24‑hour operations.
• Experience working on government contracts or within federally regulated environments.

Conditions of Employment

• Employees must be a U.S. Citizen or a Legal Permanent Resident.
• Employment is contingent upon successful completion of a federal background investigation (up to and including Tier 4 DHS clearance), criminal history check, verification of employment and education history, compliance with all government credentialing requirements, and drug screening.
• Must adhere to all federal security, confidentiality, and operational protocols while working within government facilities.
• Must be able to speak, read, and write in English.
• Must be able to work additional hours, nights, weekends, and holidays with flexibility.
• Proof of eligibility to work in the U.S. is required.

Physical Requirements

• Ability to stand and walk throughout the facility for extended periods.
• Ability to respond quickly to operational incidents and emergencies.
• Ability to lift, carry, and move materials up to 50 pounds.
• Ability to sit for extended periods while completing documentation and reports.
• Visual and auditory acuity sufficient to monitor facility operations and communicate effectively.

Work Environment

Fully on‑site position within a federally contracted short‑term residential ICE facility in Alexandria, LA. Fast‑paced, high‑tempo operational environment requiring composure, attention to detail, cultural sensitivity, and professionalism at all times.

Other Duties & Information

Duty, responsibilities, and activities may change at any time, with or without notice.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Position Type

Full‑Time

Travel Requirements

None

Location

On‑Site

Pay Range

22 – 22 USD per hour (Louisiana Airpark)

Equal‑Opportunity Employer

Anovaeon, LLC is an Equal Opportunity and Affi­cative Action Employer and prohibits discrimination and harassment of any type on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, religious creed, disability, genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, arrest record, or any other characteristic(s) protected by federal, state, or local law.

Contact for Accommodations

For accommodations to complete the application, interview, or pre‑employment testing, please contact: [e-mail]