Family Services Specialist I/II

Oklahoma Department of Human Services; Miami (OK); On-site; USD 37,000 - 40,000; Full time

Job summary

Oklahoma Department of Human Services in Miami, Oklahoma, is seeking a full-time clerical specialist to greet clients, assess eligibility for Adult and Family Services programs, and interview clients in person or by phone.

The role includes managing a caseload and compiling data to determine eligibility, with referrals to community resources and mandatory in-office training, including JumpSTART Training. Travel and lodging are paid for training events.

Qualifications

• Two years of clerical office work experience or equivalent.
• Bachelor's degree or an associate's degree with two years of clerical office work experience.

Responsibilities

• Greet clients in a professional and kind manner in an OKDHS retail space.
• Assess the needs of individuals and determine eligibility for specific programs for Adult and Family Services.
• Interview clients in an office setting or via phone.
• Manage a caseload.
• Compile data and complete documentation to determine eligibility.
• Make appropriate program referrals to community resources.
• Participate in individual and staff conferences.
• Must attend all mandatory training associated with the position.

Skills

Clerical experience

Education

Bachelor's degree

Associate's degree

Job description

This is a full-time position in an office setting

Monday through Friday 8:00 AM - 5:00 PM.

This position is located in Miami, Oklahoma.

Travel is occasional. Must possess a valid driver's license and maintain required car insurance.

Must attend mandatory in-office training, including JumpSTARt Training located at a regional training facility. (Travel and lodging paid).

Annual Salary

• Level I H14A: $37,440.00 + Full State Employee Benefits
• Level II H14B: $40,248.00 + Full State Employee Benefits

Minimum Qualifications

Level I

• Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment;
• OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.

Level II

• Education and Experience requirements consist of a bachelor's degree;
• OR an associate's degree plus two years of clerical office work in a business, public sector, or social work environment
• OR an equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor's degree.
• OR two (2) years of experience as a Family Services Specialist

Job Responsibilities

• Greet clients in a professional and kind manner in an OKDHS retail space
• Assess the needs of individuals and determine eligibility for specific programs for Adult and Family Services
• Interview clients in an office setting or via phone
• Manage a caseload.
• Compile data and complete documentation to determine eligibility.
• Make appropriate program referrals to community resources.
• Participate in individual and staff conferences.
• Must attend all mandatory training associated with the position

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service.