Family Services Manager - Frederick County, VA

Virginia-Department-of-Social-Service; Winchester (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

Frederick County Department of Social Services Human Resources is seeking a senior manager to oversee the Family Services program. You will lead operations, supervise Family Services Supervisors, and coordinate with county/state partners to ensure high-quality service delivery.

The role involves policy implementation, staff supervision, and collaboration with other providers. DMV/CRP checks and disaster response readiness are required.

Qualifications

• Knowledge of social service administration and case management.
• Experience in developing and monitoring case plans.
• Experience managing professionals in social services.
• Ability to communicate effectively in writing and orally.

Responsibilities

• Manages and directs activities of a multifaceted social service program.
• Monitors service delivery and implements changes to achieve goals.
• Develops and revises operating plans and oversees implementation.
• Plans, assigns, reviews and evaluates work of supervisory staff.
• Collaborates with other managers to develop and monitor new services.

Skills

Social work theory

Case management

Managerial principles

Communication

Computer skills

Education

Bachelor’s in Human Services

Bachelor’s degree + 2 years experience

Job description

Job Description

This title is the management level for Family Services occupational group. Employees are responsible for managing the operations of a major social services program. Work includes developing and implementing operating policies and procedures within the framework of departmental/divisional goals and objectives. Employees are responsible for overseeing program implementation and for directing the resolution of service delivery problems. Employees plan, organize and manage the work of direct services programs and supervise Family Services Supervisors and other assigned staff. Employees identify issues and concerns and provide leadership in the development of strategies to enhance and improve the quality and array of agency programs and services.

General Work Tasks:

• Manages and directs the activities and functions of a multifaceted social service program.
• Monitors service delivery and implement organizational changes necessary to achieve goals and objectives.
• Develops and/or revises operating plans and procedures in accordance with overall departmental/divisional goals and objectives;Oversees the implementation of same;
• Ensures policies and procedures provide for effective delivery of services;
  Plans, assigns, reviews and evaluates the work of supervisory staff responsible for effective delivery of services.
• Participates as a member of senior management staff in examining county and statewide needs and issues.
• Works closely with other managers in the development, Implementation and monitoring of new and/or revised service programs or delivery methods; and
• Works with other state, community or private social service providers to ensure quality service.

Minimum Qualifications

• Knowledge- Considerable knowledge of the principles and practices of social service administration; social work/case management theory and practices; managerial principles and practices; other county, state and community services and resources available; client population; as well as the knowledge required of Family Services Supervisors.
• Skills- Skill in operating a personal computer and the associated software and the operation of a motor vehicle.
• Abilities- Demonstrated ability to: solve problems, particularly in the area of social services delivery; manage a multifaceted social services program and ensure quality service delivery; and communicate effectively both orally and in writing; as well as the abilities required of Family Services Supervisors.
• Education and Experience- Minimum of a bachelor’s degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia).
  Considerable experience in assigned program area/human services programs.
  Completion of required training.
  Work experience in developing/implementing/monitoring/managing case plans and overseeing caseload management.
  Experience managing and supervising professionals involved in social services programs. Any combination of training and experience which provides the required knowledge, skills and abilities.

Preferred Qualifications

Possession of aBSWorMSWdegree and a Commonwealth of Virginia Social Worker license are desirable.

Special Requirements

All applicants are subject toDMV/driving record check, Central Registry (CPS) check, and/or criminal history search.

The investigation may include: fingerprint checks (State Police,FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.

Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency.

Contact Information:

Frederick County Department of Social Services Human Resources

107 North Kent Street
3rd Floor
Winchester, VA 22601

[e-mail]

* Position will be posted for a minimum of 5 business days starting on Friday, October 30, 2026.