Family Services Supervisor

Southwest Virginia Higher Education Center; Virginia; On-site; USD 50,000 - 61,000; Full time

Job summary

Southwest Virginia Higher Education Center seeks a Family Services Manager to supervise staff delivering direct services for fostering and sustaining social, health, economic, behavioral, and emotional functioning of individuals and families served by local social services.

The role involves supervising staff, leading program evaluation, and coordinating with agencies to improve service delivery and community resources.

Qualifications

• Minimum of a Bachelor's degree in a Human Services field or a Bachelor's degree with two years of related Human Services experience.
• Supervisory experience or leadership role.
• Possession of a BSW or MSW degree and a Virginia Social Worker license are desirable.

Responsibilities

• Supervises social workers and assistants and enforces quality and quantity objectives.
• Evaluates social service programs and budgets.
• Establishes and maintains relationships with other agencies and the public.
• Recommends policy changes based on program evaluation and effectiveness.
• Interprets and applies laws, policies, and regulations in human services.
• Develops programs and procedures and trains subordinate staff.

Skills

Communication skills

Staff supervision

Plan and manage work

Decision making

Oral and written communication

Education

Bachelor's degree in Human Services

BSW or MSW desirable

Job description

Hiring Range: $55,000.00 to Based on experience

Full Time or Part Time: Full Time

Additional Detail

Title Description-

This title represents the supervisory level in the occupational group for Family Services. Employees supervise staff that provide direct services for fostering and sustaining the social, health, economic, behavioral, and emotional functioning of individuals and families serviced by the Local Departments of Social Services. Employees supervise, train, lead, and develop staff and monitor case management services. The Family Services Manager is distinguished from the by the latter’s responsibilities for supervising Family Services Supervisors and managing the direct services program performance.

General Work Tasks (Illustrative Only) –

• Supervises social workers, assistants and others;
• Sets and enforces objectives for quality and quantity of work performed by unit;
• Evaluates social service programs and program budgets;
• Applies appropriate human resource practices in the supervision of staff;
• Establishes and maintains good working relationships with others;
• Recommends policy changes based on evaluation of program effectiveness;
• Deals with difficult or dangerous cases;
• Interprets the program to other agencies and to the public; and
• Participates in community planning and development of new resources, jobs and community work sites.

Knowledge, Skills, and Abilities: Knowledge-

Considerable knowledge of: principles and practices of effective supervision; of policies, procedures and regulations relating to the various direct service programs; the literature in the field of human services programs; casework supervision principles and practices; principles and processes for providing customer and personal services to include needs assessment, meeting quality standards for services, and evaluation of satisfaction; employment and/or social work principles, practices and treatment modalities; and social, economic, health and employment problems that face individuals, groups and communities.

Skills-

Skill in operating a personal computer and the associated software and the operation of a motor vehicle.

Abilities-

Demonstrated ability to: plan and manage work activities and assist others in their planning and management; develop programs and procedures; make decisions in difficult situations; communicate effectively both orally and in writing; apply treatment and intervention approaches; interpret laws, policies and regulations regarding human services, ensure compliance and recommend needed changes; supervise others working with clients; analyze situations to make sound judgments within the framework of existing laws, policies, and regulations; and train, evaluate, lead, and develop subordinate staff.

Education and Experience-

Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Considerable experience in assigned program area/human services programs and completion of required training programs. Supervisory experience or work experience in a leadership role. Equivalent combination of training and experience which provides the required knowledge, skills and abilities. Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.