Family Services Case Manager

OhioMeansJobs Highland County; Oregon (WI); On-site; USD 39,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Professional development opportunities

Job summary

Clinton County Job & Family Services seeks a dedicated Case Manager for the Family Services Unit to determine eligibility for public assistance programs and assist families in navigating services.

You will interview clients, verify documents, and compute budgets to ensure accurate eligibility determinations, while using the Ohio Benefits system and other software to monitor cases. Join a collaborative team focused on stability and self-sufficiency.

Qualifications

• High school diploma or GED is required.
• Valid Ohio driver's license, liability insurance, and reliable transportation.
• Ability to pass background checks: BCI, FBI, SACWIS, BMV, and drug screening.
• Regular, reliable attendance.
• Experience in public assistance or a related field preferred.

Responsibilities

• Conduct interviews to determine eligibility for programs like Ohio Works First, Medicaid, and SNAP.
• Gather and verify required documentation; compute budgets and determine eligibility.
• Use Ohio Benefits system and other software to manage cases.
• Process case changes, schedule appointments, release medical cards, respond to alerts.
• Prepare accurate documentation including reports and narratives.
• Participate in county conferences, state hearings, and court proceedings when required.

Skills

Communication skills

Attention to detail

Computers & software

Math proficiency

Education

High school diploma or GED

Tools

Ohio Benefits system

Case management software

Job description

Case Manager Family Services Unit

Department: Clinton County Job & Family Services- Family Services Unit

Report To: Family Services Administrator or Supervisor. Employment Status: Full-Time. Classification: Classified (Non Exempt). Schedule: Monday–Friday, 7:30 a.m.–4:30 p.m. Base Pay Rate: $19.18/hour. Probationary Period: 365 Days.

About The Role

The Family Services Case Manager plays a key role in supporting individuals and families in Clinton County by determining eligibility for public assistance programs and helping customers navigate services that promote stability and self-sufficiency. This position requires strong communication, attention to detail, and the ability to work with individuals who may be facing difficult circumstances

What You’ll Do

• Conduct interactive interviews to determine eligibility for programs such as Ohio Works First, Medicaid, and SNAP.
• Gather and verify required documentation; compute budgets and make eligibility determinations.
• Use the Ohio Benefits system and other software platforms to manage and monitor cases.
• Process case changes, schedule appointments, release medical cards, and respond to alerts.
• Complete family assessments, provide referrals to community resources, and explain program rights and responsibilities.
• Investigate and process fraud cases, overpayments, and underpayments.
• Assess employability, determine work participation requirements, assign work activities, and track compliance.
• Prepare accurate, timely documentation, including reports, forms, narratives, and correspondence.
• Participate in county conferences, state hearings, and court proceedings when required; collaborate with law enforcement when necessary.
• Attend meetings, trainings, and workshops to stay current on policies and procedures.
• Perform other duties as assigned.

Minimum Qualifications

• High school diploma or GED

Additional Requirements

• Valid Ohio Driver’s License, liability insurance, and reliable transportation.
• Ability to pass background checks: BCI, FBI, SACWIS, BMV, and drug screening.
• Regular, reliable attendance.

Preferred Qualifications

• Training, education, or experience in public assistance or a related field
• Strong communication and organizational skills
• Experience using computers and software programs
• Basic math proficiency
• Ability to work effectively with individuals in challenging situations

What We Offer

• Comprehensive benefits (medical, dental, vision, retirement)
• Paid time off & holidays
• Paid training and professional development opportunities
• A supportive team committed to making a difference

Clinton County is an Equal Opportunity Employer. Note: This description is not all-inclusive and may change as needed.