Family Services Assistant

DeKalb Health; Gaylord (MI); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health insurance

401(k) contributions

Life and Disability Insurance

Flexible schedule

Paid holidays

Vacation and sick leave

Public Service Loan Forgiveness (PSLF)

Job summary

NEMCSA in Gaylord, MI is seeking a Family Services Assistant to connect families with Early Head Start resources and support their children's wellbeing. You’ll recruit families, enroll children and pregnant women, and collaborate with local health providers to meet health requirements.

You'll build strong community partnerships, track program data, and support parent engagement activities while ensuring a positive experience for families we serve.

Qualifications

• High School Diploma or GED required with at least 1 year in a similar role.
• Associate degree in Business Services or related field preferred.

Responsibilities

• Serve as the first point of contact for families and connect them with resources.
• Recruit and enroll children and pregnant women into Early Head Start and manage waitlists.
• Build relationships with healthcare providers and community partners.
• Track health requirements, collect documentation, and assist with follow-up care.
• Conduct vision and hearing screenings and maintain program records.
• Support parent engagement activities and community recruitment efforts.
• Collaborate with Home Visitors and health staff to ensure quality service delivery.
• Participate in training and professional development.

Skills

Communication skills

Word processing

Data tracking

Organizational skills

Education

High School Diploma or GED

Associate degree preferred

Tools

Database software

Spreadsheet software

Word processing software

Job description

• Location Gaylord, MI, 49735,United States
• Base Pay $16.59 / Hour
• Job Category Head Start
• Employee Type Full Time_D68161985

Contact information

• Email [e-mail]

Description

About NEMCSA

At NEMCSA, we help children, families, and communities thrive. As a nonprofit Community Action Agency serving Northeast Michigan, we're committed to creating opportunities, supporting self-sufficiency, and making a meaningful difference in the lives of those facing economic hardship. We're also proud to be recognized as aDetroit Free Press Top Workplace, reflecting our commitment to a positive culture, supportive teams, and meaningful work.

What You’ll Love About Us:

• T o keep you healthy: Medical/Rx, Vision, and Dental insurance with employee coverage at no cost.
• To help prepare you for the future: Generous employer 401(k) contributions, plus Life and Disability Insurance.
• Flexibility: We value work-life balance and offer flexibility whenever possible.
• Time for what matters: 10+ paid holidays each year, generous vacation time, and sick leave benefits.
• Student Loan Forgiveness Opportunities: Employment with NEMCSA may qualify for the Public Service Loan Forgiveness (PSLF) Program.

What You'll Do

As a Family Services Assistant, you'll help connect children and families to the resources, services, and support they need to thrive. You'll play a key role in recruiting and enrolling families, supporting child health requirements, building community partnerships, and helping ensure families have a positive experience with Early Head Start.

In this role, you will:

• Serve as a welcoming first point of contact for families and help connect them with community resources and support services.
• Recruit and enroll children and pregnant women into Early Head Start and maintain county waitlists.
• Build relationships with healthcare providers and community agencies to support children and families.
• Track child health requirements, collect documentation, and assist families with follow-up care when needed.
• Complete vision and hearing screenings and maintain accurate program records and data.
• Support parent engagement activities, family events, and recruitment efforts throughout the community.
• Collaborate closely with Home Visitors, health staff, and program teams to ensure families receive high-quality services.
• Participate in training, professional development, and continuous improvement efforts.

Most importantly, you'll help families access the resources, support, and opportunities they need to build strong foundations for their children's success.

Requirements

What We'll Love About You:

• High School Diploma / GED and one year experiencein similar position with proven organizational capabilities, good communications skills (verbal and written)and general knowledge of computer word processing, data base and participant tracking programs required.AssociateDegree,orcoursework in Business Services or related field,is preferred.
• Reliable transportation and a valid driver license are required.

Most importantly, you're passionate about helping families connect to resources, building strong community relationships, and creating a positive experience for the children and families we serve.

Summary

A Few Words From Legal:

The chosen applicant will be required to submit fingerprints for a State of Michigan Background Check to determine eligibility for employment. You must possess an acceptable form of identification prior to attending your fingerprinting appointment. Preferred ID types include: Unexpired State issued driver's license; identification card with photo issued by a Federal or Michigan Government Agency. Failure to submit fingerprints will result in an ineligibility for hire within this program. Upon request auxiliary aids and services will be made available to individuals with disabilities. Michigan Relay Center “Voice and TTY/TDD” 1-800-649-3777. An EOE. Notice: NEMCSA participates in E-Verify. For more information, please view our eVerify disclaimer at www.nemcsa.org/careers.

Mission of the agency:

Enhancing quality of life by empowering individuals and strengthening communities.