Family Service Counselor - Inside Sales Representative

Carriage Services; Boise (ID); Hybrid; USD 60,000 - 120,000; Full time

Job summary

Carriage Services in Boise, Idaho seeks a Family Service Counselor - Inside Sales Representative to grow our family-focused business. This is an inside sales role with leads provided via walk-in traffic and inbound calls; you will assist families with funeral selections and attend services, representing the company in a caring, professional manner.

Compensation potential is commission/bonus with unlimited earning potential; job type full-time.

Qualifications

• Proven track record of success in inside sales production preferred.
• May require insurance license as required by law.
• Valid driver’s license in good standing.

Responsibilities

• Establishes a professional relationship with client families to ensure needs are met.
• Represents the company in a professional and caring manner.
• Provides tours and guides families that visit cemetery locations.
• Attends services and visitations to develop relationships and referrals.
• Completes paperwork and ensures compliance with state/industry regulations.
• Develops new prospects and community-based contacts.
• Makes presentations highlighting merchandise and benefits of pre-need arranging.
• Maintains proactive communication with funeral homes and team members.
• Participates in location training and reports progress to Sales Manager.
• Schedules aftercare appointments to ensure satisfaction and referrals.
• Identifies hazards at location and grounds.

Skills

Inside sales

Education

High school diploma or equivalent

Job description

Family Service Counselor - Inside Sales Representative

Family Service Counselor - Inside Sales Representative

At Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this exciting journey as we continue to shape the future of our industry. Carriage Services is an equal opportunity employer.

Family Service Counselor

• Inside sales role with leads provided via walk-in traffic & inbound calls
• Assists families with funeral selections and attends services
• Honesty, Integrity, and Quality are at the heart of all we do
• Top Family Service Counselors should earn six figure incomes

Compensation Potential: Commission/Bonus (Unlimited earning potential)

Job-Type: Full-Time

Qualifications

High school diploma or equivalent required; some college or college degree preferred.

Proven track record of success in inside sales and outside sales production strongly preferred.

May require the possession (or ability to obtain) an insurance license as required by applicable law.

Valid driver’s license in good standing and acceptable driving record.

Job Duties

Establishes a professional relationship with client families to ensure that all needs are being met.

Represents the company in a professional and caring manner.

Provides tours and guides families that visit the cemetery locations.

Attends services and visitations for client families to develop relationships, ensure excellent service, and potential referrals.

Completes required paperwork, ensures proper interment verification process, and conducts blind checks, ensuring compliance with all relevant state and industry regulations and in accordance with company policies and procedures.

Develops new prospects and community-based contacts.

Makes presentations at the business location, at client family homes, and at public community events highlighting merchandise, services, and the benefits of pre-need arranging.

Maintains positive and proactive communication and cooperation with all funeral homes, departments, and team members to ensure a smooth service process for the family.

Actively participates in all required location and company training initiatives.

Reports all progress to the Sales Manager (or Unit Leader) as directed.

Schedules and conducts aftercare appointments to ensure client family satisfaction and obtain referrals; and

Identifies and remedies all hazards at location and on grounds.