Family Service Counselor - Flexible Hours, Commission

Service Corporation International; Adelphi (MD); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International in Adelphi, MD seeks a Family Service Counselor to generate leads, educate families on pre-planning, and provide personalized service. You will partner with funeral directors and staff to ensure high-quality arrangements and positive client experiences.

The role emphasizes empathetic customer service, effective communication, and responsive problem-solving while driving revenue through pre-need offerings. Evening/weekend availability is required.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of college or equivalent experience preferred.
• Strong customer service and sales skills required.
• Ability to pass internal presentation certification within 30 days of hire.

Responsibilities

• Lead generation: prospect 1-2 hours daily and obtain referrals.
• Build relationships with families through attentive, respectful communication.
• Meet with families, prepare for appointments, and follow through on requests.
• Collaborate with funeral directors and location staff to ensure seamless service.

Skills

Customer service

Sales

Communication

Education

High school diploma or equivalent

1-2 years of college

Tools

CRM software

Job description

Service Corporation International in Adelphi, MD seeks a Family Service Counselor to generate leads, educate families on pre-planning, and provide personalized service. You will partner with funeral directors and staff to ensure high-quality arrangements and positive client experiences.

The role emphasizes empathetic customer service, effective communication, and responsive problem-solving while driving revenue through pre-need offerings. Evening/weekend availability is required.