Family Service Advisor

NorthStar Memorial Group; Hayward (CA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life & AD&D

Disability Coverage

401(k) with Company Match

Tuition Reimbursement

Funeral & Cemetery Benefits

Recognition Programs & Annual Awards

Job summary

NorthStar Memorial Group is hiring a Family Service Advisor at Chapel of the Chimes Hayward Funeral Home and Memorial Park in Hayward, CA. This role emphasizes compassionate family support, consultative sales, and meaningful guidance for final celebrations.

The position offers extensive training, a commission-based earning structure, and career growth within a nationwide network of locations.

Qualifications

• Compassionate and empathetic approach to supporting families during sensitive moments.
• Proactive, self-motivated with initiative and consultative sales skills.
• Ability to build trust and provide guidance to families planning final celebrations.

Responsibilities

• Guide families through memorial planning with compassionate service.
• Sell and tailor services to families while building a sales pipeline.
• Represent NorthStar Memorial Group with professionalism at Chapel of the Chimes Hayward.

Skills

Compassionate

Empathy

Proactive

Consultative sales

Tools

CRM software

Job description

Join NorthStar Memorial Group as a Family Service Advisor at Chapel of the Chimes Hayward Funeral Home and Memorial Park in Hayward, CA.

At NorthStar, we’re redefining how families honor and celebrate the lives of their loved ones. As a Family Service Advisor you won’t just sell, you will inspire and innovate. We offer a financially stable, rewarding career where your efforts are recognized, and your impact is meaningful.

What We Look For

• Compassionate, Empathy is at the heart of everything we do. We seek individuals who can support families with care, understanding, and respect during life’s most sensitive moments.
• Creatively, we value innovation. You’ll be encouraged to think outside the box and bring fresh ideas to help families honor their loved ones in unique and meaningful ways.
• Proactive, we thrive on initiative. Our ideal candidate is self-motivated, solution-oriented, and excels in consultative sales—anticipating needs and delivering results.

What You Can Expect

• Unlimited Earning Potential: Enjoy a commission-based structure that offers limitless income based on your sales performance.
• Help Families: Become a trusted community resource by providing guidance and support to families as they plan their final celebration of life.
• Extensive Training: We welcome both new and experienced sales talent and offer comprehensive training to sharpen your skills and build your sales pipeline with qualified leads given to you for free.
• Career Growth Opportunities: Unlock career advancement possibilities within our nationwide network of locations.

Compensation that reflects your character and drive!

Exceptional Total Rewards Package

• Comprehensive Insurance Options
  • Medical, Dental, Vision
  • Life & AD&D
  • Disability Coverage
• 401(k) with Company Match
• Tuition Reimbursement
• Funeral & Cemetery Benefits
• Recognition Programs & Annual Awards Trips

Requirements

• Must successfully pass a criminal background check.
• Possess a valid driver’s license with a clean motor vehicle record (MVR).

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.