Family Service Advisor

sci; Bessemer (AL); On-site; USD 50,000 - 100,000; Full time

Job summary

SCI is seeking a Sales professional in the US (Alabama, Bessemer) to lead generation and build relationships with families served. You will prospect, obtain referrals, and network with community partners while maintaining high service standards.

You will respond to inquiries, tailor solutions to family needs, prepare for appointments, and ensure satisfaction through strong communication and empathy. This full-time role includes a commission-based plan and target compensation.

Qualifications

• Must be able to pass the Company's internal presentation certification within thirty days of hire
• Ability to work a number of evenings and weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours but, at times must have the ability to work up to 12 hours in a day

Responsibilities

• Lead generation: prospecting 1-2 hours daily; obtain referrals from served families; network with community and civic groups; present to families and referrals; track activity for productivity.
• Build relationships with families: respond promptly to inquiries; listen actively; tailor solutions to family needs; stay in touch to ensure satisfaction; prepare for appointments with attention to detail; follow up on all requests.
• Teamwork: act as a seamless link from need-based services to aftercare and future protections; collaborate with funeral directors, location managers, and staff; review past services and contacts; share family concerns with the SCI team.
• Minimum requirements include education and experience in customer service or sales; licenses: driver license and possibly insurance license; ability to work evenings/weekends; strong ethics and empathy; basic computer skills.
• Knowledge, Skills and Abilities: pass internal presentation certification; drive frequently; flexible hours; ability to work up to 12 hours in a day; empathy and respect; basic computer skills; customer service skills.

Skills

Customer service

Sales

Presentation skills

Empathy

Communication

Education

High school diploma or equivalent

1-2 years of college or equivalent

Job description

Job Responsibilities

Lead Generation

• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity

Build Rel a tion s hi ps with Families

• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family's unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by edu c ati n g them on the benefits of pre-planning

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and tea m s w i th funeral di r ecto r s, l ocat i on ma n agers, and other m embers of funeral ho m e and or ce me tery staff, to provide seam l ess, high qua l ity service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

Minimum Requirements

Education

• High school diploma or equivalent
• 1-2 years of college or an equivalent of education and experience

Experience

• High school equivalency and 1-2 years of college or an equivalent of education and experience
• 1-2 years of customer service or sales industry experience preferred

Licenses

• Current state/province issued driver's license with an acceptable driving record
• Insurance license if required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilitie s

• Must be able to pass the Company's internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

Target Compensation Range: $50,000 to $100,000 annually.

The estimated total target compensation for this position in the first year typically ranges from $50,000 to $100,000 annually based on a strong commission-based incentive structure. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually . Actual compensation will vary based on individual performance, geographic location, and applicable business conditions.

(Note: As part of the total compensation plan, this position pays no less than $15.00 per hour for all hours worked)

Postal Code: 35020

Category (Portal Searching): Sales

Job Location: US-AL - Bessemer