Family Resource Navigator - Help Me Grow (Spanish Required)

Community Action Organization; Beaverton (OR); On-site; USD 31,000 - 35,000; Full time

Benefits offered by this job

Comprehensive insurance benefits

Bilingual Pay Program

403(b) Retirement Plan with 3% match

Generous time off: vacation, sick days

Job summary

Community Action Organization in Washington County seeks a bilingual Family Resource Navigator to support families with young children (prenatal to age 6). You will be the first contact, perform comprehensive assessments, and connect families to Help Me Grow, Healthy Families, CARE, and Find Child Care Oregon.

The role requires 3+ years in eligibility determination, English/Spanish fluency, strong communication, trauma-informed care, and collaboration with service providers.

Qualifications

• Three years experience in eligibility determination, including phone and face-to-face client intake.
• Bilingual fluent in English and Spanish (spoken and written).
• Proficient computer skills in Word, Excel, Outlook and data entry with high accuracy.

Responsibilities

• Conduct comprehensive assessments via phone, virtual, or in-person interviews for households in Washington County.
• Connect families to Help Me Grow, Healthy Families, CARE, and Find Child Care Oregon.
• Assist with screenings and applications in a trauma-informed manner.

Skills

Bilingual EN/ES

Trauma-informed care

Strong communication

De-escalation

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Family Resource Navigator – Help Me Grow

Company Background

Community Action is a non-profit organization that provides critical services to low-income families in the areas of housing, homeless services, economic empowerment, family development, and early childhood care and education. Community Action leads the way to eliminate conditions of poverty and create opportunities for people in the Washington County area. Be the change you want!

Job Position Description

Are you a compassionate and resourceful individual dedicated to helping families thrive? We're seeking a Bilingual Family Resource Navigator to join our team and provide essential support to families with young children (prenatal to age 6) in Washington County. In this vital role, you'll be the first point of contact for families seeking assistance, conducting comprehensive assessments, and connecting them with critical resources. The hiring range is $22.86 - $25.15 per hour, depending on qualifications.

Abbreviated Duties List

• Conduct phone based, virtual or face-to-face comprehensive assessment interviews with households that live in Washington County.
• Connecting families to a wide range of programs like Help Me Grow (HMG) Prenatal to Three, Healthy Families (HF), Community Action Resource Eligibility Assessment (CARE), and Find Child Care Oregon (FCCO).
• Assisting with program screenings and applications in a professional and trauma-informed manner.
• Providing essential care coordination, education, and advocacy for families, including information on child development and quality childcare options.
• Independently allocate resources to households based on assessment results and knowledge of Community Action and community resources.
• Enrolling individuals in the Oregon Health Plan.
• Maintaining accurate and confidential client records across multiple databases.
• Building collaborative relationships with service providers and diverse client populations.

Abbreviated Requirements

• Experience: Minimum of three (3) years of experience in eligibility determination, including phone and face-to-face client intake and information delivery. (Step 3 on the Oregon Registry or equivalent is preferred.)
• Bilingual: Fluent in both English and Spanish (spoken and written) is required.
• Computer Skills: Intermediate proficiency in Microsoft Word, Excel, Outlook, and other software programs. Experience with data entry and a high degree of accuracy is essential.
• Compassion & Communication: Strong ability to work effectively with diverse families, de-escalate crisis situations, and provide trauma-informed client services. Excellent oral and written communication skills.
• Resourcefulness: Knowledge of early childhood development and an understanding of diverse cultural, geographic, economic, and social issues impacting families. Ability to adapt to changing client needs and make independent decisions.
• Collaboration: Experience coordinating with other professionals and social service agencies.
• Driver's License: Valid Oregon driver's license, proof of auto insurance, and access to reliable transportation.
• Certifications (Ability to Obtain within 6 Months): Oregon ONE Eligibility training, Healthy Families Oregon training, Find Child Care Oregon referral training.

What Will Make You Stand Out

• Familiarity with Washington County community resources.
• Experience with WellSky.

Top Benefits or Perks

• Comprehensive insurance benefits, including free dental and 90% of your medical premiums covered by the employer for single coverage plans
• Bilingual Pay Program
• 403(b) Retirement Plan with 3% employer match
• Generous time off benefits with paid vacation, paid sick days, and 13 holidays!