Family Resource Navigator - Help Me Grow (Bilingual Required)

Community Action; Beaverton (OR); On-site; USD 31,000 - 35,000; Full time

Benefits offered by this job

Health & dental insurance

403(b) Retirement Plan with employer 3

Paid time off & holidays

Job summary

Community Action seeks a bilingual Family Resource Navigator to support families with young children in Washington County. You will conduct comprehensive assessments, connect families to Help Me Grow and other programs, and coordinate resources to promote healthy child development.

The role requires a minimum of three years in eligibility determination, fluency in English and Spanish, and strong data-entry skills. Microsoft Office proficiency and trauma-informed communication are essential.

Qualifications

• Minimum of three (3) years of experience in eligibility determination, including phone and face-to-face client intake and information delivery.
• Bilingual in English and Spanish (spoken and written) is required.
• Proficient in Microsoft Word, Excel, Outlook and other software; data entry with accuracy.
• Strong communication, compassion, and ability to work with diverse families in trauma-informed settings.
• Collaborative and resourceful with community partners.

Responsibilities

• Conduct eligibility assessments and interviews (phone, virtual, or in person) for households in Washington County.
• Connect families to Help Me Grow, Healthy Families, CARE, Find Child Care Oregon, and other resources.
• Assist with screenings and applications in a professional manner.
• Provide care coordination, education, and advocacy on child development and childcare options.
• Enroll eligible individuals in Oregon Health Plan and maintain confidential records across databases.

Skills

Bilingual English/Spanish

Communication

Data Entry

Customer Service

De-escalation

Trauma-informed

Tools

MS Word

Excel

Outlook

Job description

Family Resource Navigator – Help Me Grow (Bilingual Required)

Company Background:

Community Action is a non-profit organization that provides critical services to low-income families in the areas of housing, homeless services, economic empowerment, family development, and early childhood care and education. Community Action leads the way to eliminate conditions of poverty and create opportunities for people in the Washington County area. Be the change you want!

Job Position Description:

Are you a compassionate and resourceful individual dedicated to helping families thrive? We're seeking a Bilingual Family Resource Navigator to join our team and provide essential support to families with young children (prenatal to age 6) in Washington County. In this vital role, you'll be the first point of contact for families seeking assistance, conducting comprehensive assessments, and connecting them with critical resources. The hiring range is $22.86 - $25.15 per hour, depending on qualifications.

Abbreviated Duties List:

• Conduct phone based, virtual or face-to-face comprehensive assessment interviews with households that live in Washington County.
• Connecting families to a wide range of programs like Help Me Grow (HMG) Prenatal to Three, Healthy Families (HF), Community Action Resource Eligibility Assessment (CARE), and Find Child Care Oregon (FCCO).
• Assisting with program screenings and applications in a professional and trauma-informed manner.
• Providing essential care coordination, education, and advocacy for families, including information on child development and quality childcare options.
• Independently allocate resources to households based on assessment results and knowledge of Community Action and community resources.
• Enrolling individuals in the Oregon Health Plan.
• Maintaining accurate and confidential client records across multiple databases.
• Building collaborative relationships with service providers and diverse client populations.

Abbreviated Requirements:

• Experience: Minimum of three (3) years of experience in eligibility determination, including phone and face-to-face client intake and information delivery. (Step 3 on the Oregon Registry or equivalent is preferred.)
• Bilingual: Fluent in both English and Spanish (spoken and written) is required.
• Computer Skills: Intermediate proficiency in Microsoft Word, Excel, Outlook, and other software programs. Experience with data entry and a high degree of accuracy is essential.
• Compassion & Communication: Strong ability to work effectively with diverse families, de-escalate crisis situations, and provide trauma-informed client services. Excellent oral and written communication skills.
• Resourcefulness: Knowledge of early childhood development and an understanding of diverse cultural, geographic, economic, and social issues impacting families. Ability to adapt to changing client needs and make independent decisions.
• Collaboration: Experience coordinating with other professionals and social service agencies.
• Driver's License: Valid Oregon driver's license, proof of auto insurance, and access to reliable transportation.
• Certifications (Ability to Obtain within 6 Months): Oregon ONE Eligibility training, Healthy Families Oregon training, Find Child Care Oregon referral training.

What Will Make You Stand Out:

• Familiarity with Washington County community resources.
• Experience with WellSky.

Top Benefits or Perks:

• Comprehensive insurance benefits, including free dental and 90% of your medical premiums covered by the employer for single coverage plans
• 403(b) Retirement Plan with 3% employer match
• Generous time off benefits with paid vacation, paid sick days, and 13 holidays!