Family Resource Navigator

The Gathering Place; Denver (CO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Disability insurance

Breakfast and lunch

Employee Assistance Program

Yoga membership

Job summary

The Gathering Place in Denver seeks a Family Resource Navigator to identify member needs and provide comprehensive care via referrals, navigation, and financial assistance, supporting pathways to stability. This in-person role operates during site hours within the Stability and Recovery Programs.

The role emphasizes low-barrier, trauma-informed approaches, with a focus on community connections and respectful, strength-based engagement with families.

Qualifications

• Motivated and self-driven.
• Ability to work autonomously or within a team.
• Organized, efficient, reliable, detail oriented.
• Excellent verbal and written communication skills; able to tailor communication to each audience.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Teams, etc), or willingness to learn.
• Bilingual with Spanish language proficiency preferred.
• Knowledge of homelessness, poverty, women and trans issues, substance misuse a plus.

Responsibilities

• Assess families to understand their needs, challenges, and goals like housing, food insecurity, physical and mental health, benefits assistance, financial aid, employment, and follow through with their plan to completion.
• Works directly with families onsite at TGP to provide strength-based and member-directed navigation support, housing connection, and stabilization services using culturally responsive and evidenced-based practices.
• Makes connections, referrals, and outreach to external programs that connect families to resources and achieve needs.
• Achieves established programmatic goals and outcomes.
• Develops relationships with program participants that are marked with dignity and respect, and that foster hope and empowerment.
• Demonstrates respect, cultural competence, and knowledge of trauma informed care and low barrier practices in interactions with TGP members, staff, and collaborative partners.
• Helps to maintain a clean, trauma-informed environment for staff and members.
• Ensures completion of all program effort documentation and data entry as required, in a timely manner.
• Regularly participates in supervision and team meetings.
• Work is onsite and during operating hours.
• Proactively engage in de-escalation, crisis prevention, and crisis mitigation.
• Other duties as assigned.

Skills

Motivated and self-driven

Autonomy / teamwork

Organized / detail oriented

Verbal and written communication

Bilingual Spanish

Cultural competence

Trauma-informed approach

Tools

Microsoft Office

Job description

Description

Department: Programs and Services

FLSA Exemption Status: non-exempt; full time

Location: Denver, CO

Supervisor: Director of Stability and Recovery Programs

Position Overview

The Family Resource Navigator is responsible for identifying the needs of members and providing comprehensive care through referrals, resource navigation, financial assistance, and other steps towards achieving a member’s pathway to stability. This position works as a part of the Family Program on the Stability and Recovery Team to facilitate pathways to stability through connections in the community and within the continuum of care at The Gathering Place. This position's duties are fully in-person and during site operating hours.

You might be a great fit at TGP if you have a passion and commitment for our mission, the services we provide, and for addressing the systemic barriers that our members face through a low barrier, trauma-informed approach.

Core Accountabilities

• Assess families to understand their needs, challenges, and goals like housing, food insecurity, physical and mental health, benefits assistance, financial aid, employment, and follow through with their plan to completion.
• Works directly with families onsite at TGP to provide strength-based and member-directed navigation support, housing connection, and stabilization services using culturally responsive and evidenced-based practices.
• Makes connections, referrals, and outreach to external programs that connect families to resources and achieve needs.
• Achieves established programmatic goals and outcomes.
• Develops relationships with program participants that are marked with dignity and respect, and that foster hope and empowerment.
• Demonstrates respect, cultural competence, and knowledge of trauma informed care and low barrier practices in interactions with TGP members, staff, and collaborative partners.
• Helps to maintain a clean, trauma-informed environment for staff and members.
• Ensures completion of all program effort documentation and data entry as required, in a timely manner.
• Regularly participates in supervision and team meetings.
• Work is onsite and during operating hours.
• Proactively engage in de-escalation, crisis prevention, and crisis mitigation.
• Other duties as assigned.

Compensation and Benefits

• 37.5-hour workweek
• Medical, Dental and Vision Insurance
• Life insurance plans
• 403(b) retirement savings plan
• Financial advising services
• Generous paid time off
• Long- and short-term disability plan
• Robust training and professional development opportunities
• Free breakfast and lunch
• Employee Assistance Program
• Free CorePower Yoga membership

About The Gathering Place

Founded in 1986, The Gathering Place (TGP) supports women, gender-diverse people, and their children in building stable lives through home, health, purpose, and community programs. We are driven by our values of community, safety, inclusivity, empowerment, and hope. We envision a Colorado where all marginalized groups experiencing homelessness and instability have pathways to security.

As a trauma-informed, low-barrier organization, we remove unnecessary or harmful requirements that prevent members of the community from accessing our services when they need them most—from essential services like meals, showers, and laundry to long-term support like housing-focused case management and physical, mental, and sexual health care. Members choose which of our services they want to take advantage of, giving them the autonomy they need to rebuild their lives.

Requirements

Requirements

• Motivated and self-driven
• Ability to work autonomously or within a team
• Organized, efficient, reliable, detail oriented
• Excellent verbal and written communication skills; able to tailor communication to each audience
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Teams, etc), or willingness to learn
• Bilingual with Spanish language proficiency preferred
• Knowledge of homelessness, poverty, women and trans issues, substance misuse a plus

If you’re excited about this role, but your experience doesn’t align perfectly with the requirements in the job description, we encourage you to apply anyway. You might be the right candidate for this or other roles within the organization!

Commitment to Equity and Inclusion

The Gathering Place is committed to Accessibility, Belonging, Liberation, and Equity (ABLE) work to advance marginalized communities from oppression, exploitation, and discrimination while uplifting and celebrating them. We are taking collective action towards dismantling systemic structures and empowering underrepresented identities.

TGP is an equal opportunity employer and is committed to a policy of non-discrimination and equal opportunity for all qualified applicants without regard to race, color, gender, national origin, sexual orientation, religion, age, disability, gender variance, gender expression, marital status, citizenship, creed, ethnicity, veteran status, ancestry and any other protected classification. Applicants of any and all backgrounds are encouraged to apply. Individuals with lived experience of homelessness, extreme poverty and/or experience with a behavioral health condition are also strongly encouraged to apply.