Family Resource Center Coordinator

Epworth Children's Home, Inc.; Forest Acres (SC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision plans

Life insurance

403(b) retirement plan

Paid time off

Volunteer leave

Employee assistance program

PSLF eligible

Credit union access

Job summary

Epworth Children's Home, Inc. in Forest Acres, SC, seeks a proactive Family Resource Center Coordinator to manage the front desk, greet visitors, and coordinate administrative support for programs.

The role emphasizes customer service, data entry, calendar management, donations coordination, and collaboration with volunteers, while upholding confidentiality and faith-aligned values within Epworth's mission.

Qualifications

• High school diploma or equivalent required; associate's degree or higher preferred.
• Minimum of 1–2 years of administrative or customer service experience.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and office equipment.
• Friendly, professional demeanor with a commitment to customer service.
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Experience in a nonprofit or human services setting is a plus.
• Must be proficient in both written and verbal communication.
• Must pass a comprehensive background check and related screenings.
• Valid South Carolina Driver's License.
• Safely lift up to 50 pounds and perform related physical tasks.
• Alignment with United Methodist Church values.

Responsibilities

• Greet and welcome visitors warmly and professionally.
• Answer calls and emails promptly and courteously.
• Maintain front desk area and lobby in a clean, organized state.
• Manage incoming/outgoing mail and deliveries.
• Schedule appointments and manage calendars as needed.
• Assist with data entry, filing, and document management.
• Provide administrative support to program staff (photocopying, scanning).
• Monitor supplies and place orders; ensure confidentiality and procedures.
• Support special projects and events as assigned.
• Oversee stocking and maintenance of Katrina's Kloset; manage donations.

Skills

Administrative experience

Customer service

Microsoft Office

Written and verbal communication

Multitasking

Nonprofit experience

Background check compliance

Driver's license

Physical ability

Faith-based alignment

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office Suite

Job description

For more than 126 years, Epworth Children's Home has grown and adapted to the individual needs of children and families by providing a safe and nurturing environment, evidence-based practices, and programs across the continuum of care and across the state of South Carolina.

Summary:

The Family Resource Center Coordinator serves as the administrative front desk staff and is the first point of contact for visitors, clients, and staff at Epworth's Family Resource Center and Katrina's Kloset. This role is responsible for providing excellent customer service, managing front desk operations, and performing a variety of administrative support and coordination tasks to ensure efficient and smooth day-to-day operations.

Qualifications:

• High school diploma or equivalent required; associate's degree or higher preferred
• Minimum of 1-2 years of administrative or customer service experience
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and office equipment
• Friendly, professional demeanor with a commitment to customer service
• Ability to handle multiple tasks simultaneously and prioritize effectively
• Experience in a nonprofit or human services setting is a plus
• Must be proficient in both written and verbal communication.
• Must successfully pass a comprehensive background check, including drug screening, physical exam, SLED check, DSS Central Registry, and Sex OffenderRegistry clearance.
• Valid South Carolina Driver's License
• Safely lift, carry, and move objects and equipment weighing up to 50 pounds.
• Routinely bend, stretch, twist, kneel and stoop to access materials and/or equipment.
• Alignment with the values and faith practices of the United Methodist Church.

Job Task Summary:

• Greet and welcome visitors in a warm, professional manner
• Answer and direct phone calls and emails promptly and courteously
• Maintain the front desk area and lobby to ensure a clean and organized appearance
• Manage incoming and outgoing mail and deliveries
• Schedule appointments, meetings, and maintain calendars as needed
• Assist with data entry, filing, and document management
• Provide administrative support to program staff, including photocopying, scanning, and preparing materials
• Monitor office supplies and place orders when neededEnsure compliance with organizational procedures and confidentiality standards
• Support special projects and events as assigned
• Oversee stocking and maintenance of the Family Resource Center's Katrina's Kloset.
• Accept and organize donations on behalf of the Family Resource Center and Katrina's Kloset. Collaborate with internal and external partners regarding donations.
• Coordinate with the Volunteer Coordinator, as needed, to oversee volunteer workgroups assigned to the Family Resource Center and Katrina's Kloset.

Personal Attributes and Skills:

• Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and commitment to accurate, ethical recordkeeping.
• Self-motivated with a demonstrated ability to work independently and collaboratively.
• Effective communicator, capable of presenting complex ideas clearly and compassionately.
• Flexible and resilient in response to frequent interruptions and shifting demands.
• Willingness and ability to travel during and outside of normal business hours, including overnight if necessary.
• Ability to work professionally and respectfully with individuals from diverse backgrounds.

What Epworth Children's Home offers full time employees:

• Rewarding Client Focused work environment
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• Company paid life insurance
• Voluntary benefits such as STD, LTD, Group life
• 403(b) with company match
• Ample vacation and sick leave
• Mission/Volunteer leave
• Credit Union
• Employee Assistance Program
• Eligible employer for the Public Service Loan Forgiveness (PSLF) program
• Career opportunities throughout the state of SC!

Epworth's mission is to serve children, youth, and families through caring, safe, Christian communities, where hurts are healed, hope is nurtured, and faith in God, self, and others is developed.