Family Resource Center Coordinator

Epworth Children & Family Services; Columbia (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Excellent medical, dental, vision and

Voluntary benefits such as STD, LTD

403(b) with company match

Paid time off: vacation and sick leave

Job summary

Epworth Children's Home is seeking a Family Resource Center Coordinator to serve as the administrative front desk contact for visitors, clients, and staff. The role emphasizes excellent customer service, front desk operations, and a range of administrative support tasks to keep day-to-day activities running smoothly.

You will greet guests, manage calls and emails, support program staff, handle donations, and coordinate with volunteers while upholding confidentiality and organizational procedures

Qualifications

• High school diploma or equivalent required; associate's degree or higher preferred.
• 1–2 years of administrative or customer service experience.
• Proficient with Microsoft Word, Excel, Outlook and office equipment.

Responsibilities

• Greet and welcome visitors in a warm, professional manner.
• Answer and direct phone calls and emails promptly and courteously.
• Maintain the front desk area and lobby to keep a clean, organized appearance.
• Manage mail, deliveries, and scheduling; maintain calendars as needed.
• Provide administrative support to program staff (photocopying, scanning, filing).
• Monitor office supplies and place orders when needed.
• Ensure confidentiality and compliance with procedures.
• Oversee donations and coordinate with volunteers for the Family Resource Center.

Skills

Customer service

Multitasking

Organizational skills

Communication

Independent and collaborative work

Travel flexibility

Education

High school diploma or equivalent

Associate's degree or higher preferred

Tools

Microsoft Office Suite

Word

Excel

Outlook

Job description

For more than 126 years, Epworth Children's Home has grown and adapted to the individual needs of children and families by providing a safe and nurturing environment, evidence-based practices, and programs across the continuum of care and across the state of South Carolina.

Summary

The Family Resource Center Coordinator serves as the administrative front desk staff and is the first point of contact for visitors, clients, and staff at Epworth's Family Resource Center and Katrina's Kloset. This role is responsible for providing excellent customer service, managing front desk operations, and performing a variety of administrative support and coordination tasks to ensure efficient and smooth day-to-day operations.

Qualifications

• High school diploma or equivalent required; associate's degree or higher preferred
• Minimum of 1–2 years of administrative or customer service experience
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and office equipment
• Friendly, professional demeanor with a commitment to customer service
• Ability to handle multiple tasks simultaneously and prioritize effectively
• Experience in a nonprofit or human services setting is a plus
• Must be proficient in both written and verbal communication.
• Must successfully pass a comprehensive background check, including drug screening, physical exam, SLED check, DSS Central Registry, and Sex Offender Registry clearance.
• Valid South Carolina Driver's License
• Safely lift, carry, and move objects and equipment weighing up to 50 pounds.
• Routinely bend, stretch, twist, kneel and stoop to access materials and/or equipment.
• Alignment with the values and faith practices of the United Methodist Church.

Job Task Summary

• Greet and welcome visitors in a warm, professional manner
• Answer and direct phone calls and emails promptly and courteously
• Maintain the front desk area and lobby to ensure a clean and organized appearance
• Manage incoming and outgoing mail and deliveries
• Schedule appointments, meetings, and maintain calendars as needed
• Assist with data entry, filing, and document management
• Provide administrative support to program staff, including photocopying, scanning, and preparing materials
• Monitor office supplies and place orders when needed
• Ensure compliance with organizational procedures and confidentiality standards
• Support special projects and events as assigned
• Oversee stocking and maintenance of the Family Resource Center's Katrina's Kloset.
• Accept and organize donations on behalf of the Family Resource Center and Katrina's Kloset. Collaborate with internal and external partners regarding donations.
• Coordinate with the Volunteer Coordinator, as needed, to oversee volunteer workgroups assigned to the Family Resource Center and Katrina's Kloset.

Personal Attributes And Skills

• Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and commitment to accurate, ethical recordkeeping.
• Self-motivated with a demonstrated ability to work independently and collaboratively.
• Effective communicator, capable of presenting complex ideas clearly and compassionately.
• Flexible and resilient in response to frequent interruptions and shifting demands.
• Willingness and ability to travel during and outside of normal business hours, including overnight if necessary.
• Ability to work professionally and respectfully with individuals from diverse backgrounds.

What Epworth Children's Home Offers Full Time Employees

• Rewarding Client Focused work environment
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• Company paid life insurance
• Voluntary benefits such as STD, LTD, Group life
• 403(b) with company match
• Ample vacation and sick leave
• Mission/Volunteer leave
• Credit Union
• Employee Assistance Program
• Eligible employer for the Public Service Loan Forgiveness (PSLF) program
• Career opportunities throughout the state of SC!

Epworth's mission is to serve children, youth, and families through caring, safe, Christian communities, where hurts are healed, hope is nurtured, and faith in God, self, and others is developed.