Family Resource Advocate

FAMILY SUPPORT SERVICES OF SUNCOAST LLC; Largo (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Tuition Reimbursement

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Well-Being Program

PTO

Bereavement Leave

12 Paid Holidays

FSA

EAP

Short & Long-Term Disability

Employee Discounts

401k Plan with 3% Employer Contrib

Job summary

Family Support Services of North Florida seeks a Family Resource Advocate to deliver in-home stabilization, training, and supports to caregivers and the children in their care.

You will manage caseloads, help caregivers access benefits, and coordinate with community partners to ensure placement stability. The role requires a Bachelor’s in Human Services, strong communication, and reliable transportation.

Qualifications

• Bachelor's degree in a human services field from an accredited program.
• 3–4 years' experience with high‑risk children and families.
• Valid driver's license and insurability required.

Responsibilities

• Provide in-home stabilization and intervention for caregivers and children.
• Assist with system navigation, benefits enrollment, and community resources.
• Maintain caseloads and document face-to-face contacts in FSFN.
• Collaborate with internal and external partners to support placement stability.

Skills

Caregiver support

Case management

Communication

Time management

Education

Bachelor's Degree in Human Services

Tools

Excel

MS Word

PowerPoint

Job description

Family Resource AdvocateJoin our team at FSS and enjoy comprehensive benefits including but not limited to:Tuition ReimbursementHealth InsuranceDental InsuranceVision InsuranceLife InsuranceWell-Being ProgramPaid Time Off (PTO)Bereavement Leave12 Paid HolidaysFlexible Spending Account (FSA)Employee Assistance Program (EAP)Short & Long-Term Disability CoverageEmployee Discounts401k Plan with 3% Employer ContributionThe mission of Family Support Services of North Florida is to be the leader in providing safety, stability, and quality of life for all children by working with the community to strengthen the family unit.Job Summary:Serves as a point of contact for out of home caregivers. Designated to provide immediate and intensive in-home short-term intervention services and supports to caregivers caring for children who have been placed in their homes. Manage a caseload of children as needed to ensure appropriate intensity of services while meeting the immediate individual needs of the caregiver and/or child(ren) for up to 30 business days. Work closely with caregivers to ensure they have the training and resources needed to provide for the children in their care. Assist all caregivers with system navigation, benefit enrollment and accessing community resources. Work to engage caregivers in participating in FAPA/support groups, training and events. Work in collaboration with internal and external partners as needed for placement stability and support to the caregiver.Essential Duties:Provide in home supports to out of home caregivers regarding children placed in their homes as neededProvide immediate stabilization and intervention to caregivers to assist in caring for difficult and challenging youthEnsure caregivers have the basic necessities required for caring for the children in their care and assist with obtaining resources as neededProvide skill development and training for caregiversManage a caseload of caregivers and youth as needed to ensure appropriate intensity of services and meet individual short term needsPerform and document face to face client contacts in the Florida Safe Families Network (FSFN)Link caregivers with Healthy Start, child care services, and other resources as neededCollaborate with FSS Placement & Licensing to ensure effective services and supports to youth and caregiversCollaborate with Family Service Counselors/Dependency Case Managers and other child-related parties, as neededEnsure high level of customer service and support to caregivers with solution oriented focusMaintain FRA tracker(s)Responsible for communications via email, text and mail to caregiversAssist with placement stabilizations.Assist staff and caregivers with accessing community resourcesServe as expert on community events, resources, and opportunities for caregivers, including child care and summer camp resourcesDevelop and coordinate the mentor program for foster parentsAttend and participate in various meetings and events, participate in department meetings, communicate issues, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements and policiesPerforms other duties As NeededMinimum Qualifications:Education:Bachelors Degree in a Human Services related field from an accredited program.Experience:3-4 years experience working directly with high-risk children and families. Prior experience with parenting programs or other curriculum such as TBRI or CORE Teen preferred.Licensure, Certification, and/or Registration:Valid drivers license required. Child welfare certification preferredTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to:Represent self and the organization in a professional manner with respectful communicationWork independently with little direct supervisionThink and write creativelyAssess a situation and make appropriate recommendations/ decisionsResearch, organize and analyze dataSolve problems and to think through critical, time sensitive issuesEstablish and maintain relationshipsWork collaboratively with staff at all levels in the organizationFollow through on commitments, projects and responsibilitiesCommunicate effectively through writing including articles, presentations, speeches, reports, correspondence, and documentation.Speak effectively before small and large groups.Maintain confidential informationUse of de-escalation and conflict resolution skillsAbility to support and train staffMaintain data tracking and reportingSkills:Strong follow-up and follow throughStrong organizational and time managementProficiency in Excel and Microsoft Word. Experience with PowerPointOther Requirements:Clear a Level II Background screening (Live Scan) in which your fingerprints will be used to conduct the screening. Please see the link with further details: https://info.flclearinghouse.comClear a reference check.Clear a local background check from the County in which you reside.Clear a substance abuse screen.Provide a copy of all degrees prior to your first day of employment.Clear a Motor Vehicles Records check and must be insurable under the company’s automobile policy.Provide copy of automobile insurance.Provide proof of and maintain a minimum personal auto liability insurance level $100,000/$300,000 if deemed to be a driving risk.Clear an E-Verify check to substantiate that the successful candidate meets the Department of Homeland Security authorization requirements to work in the United States (for more information visit www.dhs.gov/e-verify).FSS is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. FSS is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you require a reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources at [e-mail].