Family Resilience Coach — Full-Time, Flexible Shifts

Brightli; Springfield (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employee Assistance Program

Mileage Reimbursement

Employee Discounts

Workplace Culture

Additional Perks & Benefits

Job summary

Brightli in Springfield, Missouri, seeks a Family Support Provider to join a compassionate, collaborative team serving families of children with emotional and behavioral health needs.

The role involves coaching parents, developing family service plans, facilitating group education, crisis intervention, and guiding families through community resources. A strong emphasis on lived-experience coaching and family-centered wellness guides daily work.

Qualifications

• High School Diploma or GED required.
• Must meet state qualifications required to obtain the Family Support Provider credential.
• Experience working in mental health, family support, case management, peer support, or related human services preferred.
• Demonstrated ability to communicate clearly and produce concise written reports.

Responsibilities

• Coach and support parents/caregivers to build strengths, resilience, and practical skills for managing their child’s emotional and behavioral needs.
• Develop and implement individualized family service plans and participate in wraparound and staffing meetings to ensure continuity of care.
• Facilitate group education sessions, mutual support groups, and community-based activities that promote recovery, wellness, and social connection.
• Provide crisis intervention and timely moral support during family emergencies or acute needs.
• Assist families with meeting preparation, referrals to outside resources, and navigating health and social service systems.
• Share lived-experience when appropriate to model recovery tools, symptom management, and problem-solving strategies.
• Document all services provided according to agency standards and participate in quality assurance and program processes as directed by leadership.
• Represent the agency professionally during intakes, community presentations, and collaborative work with partner agencies.
• Monitor family progress, identify resources and strengths, and support families in setting and achieving goals for themselves and their children.

Skills

Communication skills

Interpersonal skills

Education

High School Diploma or GED

Job description

Brightli in Springfield, Missouri, seeks a Family Support Provider to join a compassionate, collaborative team serving families of children with emotional and behavioral health needs.

The role involves coaching parents, developing family service plans, facilitating group education, crisis intervention, and guiding families through community resources. A strong emphasis on lived-experience coaching and family-centered wellness guides daily work.