Family Peer Partner & Crisis Support Mentor

Bay Cove Cape Cod; Boston (MA); On-site; USD 33,000 - 36,000; Full time

Job summary

Bay Cove Human Services in Boston seeks a YMCI Family Partner to collaborate with the mobile crisis intervention team and support families through peer mentoring. The role emphasizes helping parents engage with wraparound resources and coordinating with schools, providers, and state agencies.

Responsibilities include follow-up with families, documentation, and attendance at program/ community meetings. Flexible weekend/holiday coverage may be required due to 24/7 service operations.

Qualifications

• Experience caring for a family member with special needs preferred.
• At least 1 year experience with mental health or similar human service needs preferred.
• CPR and First Aid certification within 3 months of hire.
• Valid driver’s license and access to reliable vehicle for work travel.
• Bilingual candidates are encouraged to apply; pay differential offered for certain languages.

Responsibilities

• Provide peer support using personal and professional experiences to establish credibility and infuse hope.
• Follow up with families including telephonic and face-to-face interventions and coordinate wraparound supports.
• Provide information about YMCI and wraparound processes and resources.
• Learn family stories, cultures, strengths, and concerns.
• Produce and maintain accurate and timely documentation.
• Perform other duties and projects as assigned by the supervisor.

Skills

Crisis intervention

Mentoring

Strong communication

Empathy and compassion

Problem solving under pressure

Bilingual (encouraged)

Education

Bachelor’s Degree in Psychology or Social Work

High School diploma or GED

Tools

Windows

Microsoft Word

Google Workspace

Job description

Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts.

Job Summary:

The YMCI Family Partner works collaboratively with other members of the Boston Youth Mobile Crisis Intervention and provides peer support to parents of children served by the program. The YMCI Family Partner uses their personal and professional life experiences to provide consultation and training for staff and others to increase awareness and improve the effectiveness of parent-professional partnerships to meet the needs of children and families, and to participate in program and community meetings to maximize parent voice, choice, and involvement throughout the service delivery process. The YMCI Family Partner contributes to Bay Cove’s mission by working effectively with clients, family members, police, community partners, and theYMCI team in a professional, hopeful, and respectful manner to ensure that client’s needs are being met. Given the nature of crisis services, provision of holiday and weekend coverage may be expectations for staff working in this position. Flexible scheduling is available as the service runs 24/7.

This position is non-exempt. The schedule for this position is: Monday 11am-7pm; Tuesday 12pm-8pm; Wednesday 10am-6pm; Thursday 9am-5pm and Friday 11am-7pm.

Essential Functions of Position:

• Provide peer support which is defined as using one’s personal and professional life experiences to establish credibility and infuse hope for a better future, demonstrate unconditional acceptance, and assist with problem solving.

• Actively participate in the ongoing follow up for families served by the mobile team including telephonic and face-to-face interventions, identifying resources for families, initiating referrals in service of establishing wraparound supports, and acting as a liaison between families and current providers, schools, and state agencies.

• Provide parents and caregivers with information about YMCI and the wraparound process and resources to assist them to successfully engage.

• Learn the family’s story, culture, strengths, and concerns.

• Produce and maintain accurate and timely documentation.

• Perform all other duties and projects as assigned by the supervisor.

Requirements for the Position:

• Experience as a caregiver of a family member with special needs and preferably a family member with mental health needs.

• A Bachelor’s Degree in Psychology, Social Work, or a related area preferred. High School diploma or GED required.

• At least one year experience working with individuals diagnosed with mental health needs or similar human service needs preferred.

• Willingness to serve as a mentor to family members by sharing own personal experiences with the purpose and intent to build trust and collaboration.

• Demonstrated ability to work in a pressured situation and maintain clarity, focus, judgment, and compassion.

• Ability to work with people in crisis in a hopeful and compassionate manner and to model this for others.

• Proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps.

• Use of personal cellular telephone for work communication.

• CPR and First Aid certification required within 3 months of hire.

• Ability to assess children and adults in their homes and apartments with stairs.

• Current State issued valid Driver’s License and use of reliable personal vehicle for work related travel

• Bilingual candidates are encouraged to apply, pay differential offered for candidates with fluency in certain essential languages.

• Utilizes a flexible and responsible work style that meets evolving needs of the agency.

• Works with integrity and respects the dignity and value of all individuals.

• Exhibits mission through job knowledge, pride in work role, and advocacy.

• Promotes diversity and inclusion of all individuals.

• Works in a collaborative, compassionate manner with stakeholder/ partners

Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply.

Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.

Pay Rate: $24.52/hr