Family Partner - CSA

Eliot Community Human Services; Boston (MA); On-site; USD 36,423 - 39,743; Full time

Benefits offered by this job

Paid Time Off

Medical, dental, vision

401(k) with employer match

Wellness & childcare resources

Life and accidental death insurance

Tuition reimbursement & leadership dev

Job summary

Eliot Community Service Agency (CSA) seeks a Family Partner to support families navigating behavioral health services for youth. The role emphasizes advocacy, collaboration, and empowering families to access community resources and achieve care plan goals.

The ideal candidate is a caregiver of a youth with behavioral health needs, with strong communication and a drive to improve family outcomes. Schedule is Monday–Friday, 9:00am–5:00pm, hourly rate $26.44–$28.85.

Qualifications

• Associate’s degree in human services or related field.
• Must have a valid driver’s license and reliable transportation.
• Must be a parent, guardian or caregiver of a youth with behavioral health needs.
• Experience in navigating child/family service systems.
• Bilingual candidates fluent in Spanish, Portuguese or Creole eligible for 6% pay increase.

Responsibilities

• Work closely with the CSA team, family, and other collaterals in developing measurable family partner goals to support the family’s ICP and related goals.
• Engage caregiver(s) in activities in the home and in the community that are designed to address one or more goals/tasks on the family’s ICP.
• Assist caregiver(s) in meeting the needs of the youth through educating, supporting, coaching, modeling, advocating and guiding.
• Teach caregiver(s) how to network/link to community resources and treatment providers.
• Support caregiver(s) in advocating for services and resources to meet youth and family needs.
• Guide, support and foster empowerment including, linkages to individual, peer/parent support and self‑help groups.

Education

Associate’s degree in human services or related field

Job description

Join Eliot – A Place to Belong, Grow, and Inspire Change

At Eliot, your work has purpose. You’ll be part of a compassionate, mission-driven team committed to resilience, empowerment, and lasting change. We foster an inclusive workplace where all backgrounds and perspectives are valued, creating a culture of belonging and professional growth.

Benefits at Eliot

We prioritize your well‑being, work‑life balance, and career growth. Benefit eligible positions include:

• Generous Paid Time Off – Vacation, sick time, and paid holidays
• Comprehensive Benefits – Medical, dental, and vision plans
• Retirement Savings – 401(k) with employer match
• Wellness & Family Support – Discounted fitness services and access to trusted childcare resources
• Financial Security – 100% company‑paid life and accidental death insurance
• Professional Growth – Ongoing training, career advancement programs, tuition reimbursement, and leadership development

Eliot's Community Service Agency (CSA) serves children and youth (through age 21) and their families who are in need of support in managing and coordinating services. Eliot is excited to align these essential CSA services with the catchment area of our established Community Behavioral Health Centers (CBHCs) to offer a seamless and effective community-based continuum of care.

Family Partner – CSA

The ideal candidate is a compassionate and experienced parent or caregiver of a youth with special needs, particularly in behavioral health, who has firsthand knowledge of navigating child and family service systems. They possess strong communication, advocacy, and collaboration skills, and are committed to empowering families while supporting them in accessing community resources and achieving their care plan goals.

Responsibilities:

• Work closely with the CSA team, family, and other collaterals in developing measurable family partner goals to support the family’s Individual Care Plan (ICP) and related goals.
• Engage caregiver(s) in activities in the home and in the community that are designed to address one or more goals/tasks on the family’s ICP.
• Assist caregiver(s) in meeting the needs of the youth through educating, supporting, coaching, modeling, advocating and guiding.
• Teach caregiver(s) how to network/link to community resources and treatment providers.
• Support caregiver(s) in advocating for services and resources to meet youth and family needs.
• Guide, support and foster empowerment including, linkages to individual, peer/parent support and self‑help groups.

Qualifications:

• Associate’s degree in human services or related field
• Must have a valid driver’s license and reliable transportation
• Must be a parent, guardian or caregiver of a youth with behavioral health needs
• Experience in navigating child/family service systems
• Bilingual candidates fluent in Spanish, Portuguese or Creole eligible for 6% pay increase

Schedule:

Monday – Friday, 9:00am – 5:00pm

Hourly Rate: $26.44 USD – $28.85 USD

At Eliot, we are committed to supporting you at every stage of your career, providing opportunities for growth, purpose, and community. We foster belonging in the workplace by identifying and removing barriers that may prevent individuals of all backgrounds from reaching their full potential, advancing into leadership roles, and fully engaging at all levels of the organization.

Apply today and make a difference.