Family Health Advocate - Remote

Lensa; Madison (WI); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Family Health Advocate to join their team. This remote role focuses on providing personalized support to members and their families, helping them navigate healthcare challenges and achieve their health goals. The ideal candidate will possess excellent communication skills and a strong background in healthcare customer service. By leveraging motivational interviewing techniques, you will guide members through their health journeys, ensuring they receive the care they need. Join a forward-thinking company dedicated to making healthcare more accessible and affordable for everyone.

Qualifications

• High school diploma or equivalent required.
• 2-year healthcare degree or equivalent experience preferred.

Responsibilities

• Answer member inquiries via voice and chat regarding benefits and claims.
• Coordinate issue resolution with providers and payers.

Skills

Multi-channel communication

Problem-solving

Healthcare navigation

Education

High school diploma or GED

2-year healthcare/health sciences degree

Job description

2 days ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Sharecare, is seeking professionals. Apply via Lensa today!

Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

Start Date: Monday, June 16th, 2025

Training Schedule: Monday- Friday, 8:00am-4:00pm CST

The role of the Family Health Advocate is a remote position created to provide support to members and their families through personalized resource and referral facilitation, issue resolution, and healthcare navigation. Using motivational interviewing and guided approaches, the advocate will support members in achieving health goals, reducing costs, and optimizing care quality.

Essential Job Functions

• Answer inquiries from members via voice and chat regarding eligibility, benefits, claims, ID issues, grievances, utilization management, and provider search.
• Support for spending accounts, pharmacy, disability, incentives, rewards, and ordering DME.
• Search community resources and manage member preferences.
• Coordinate issue resolution with providers, payers, or third parties for claims, grievances, utilization, pharmacy, and spending accounts.
• Provide proactive care guidance, including closing care gaps, benefits education, and preparing members for procedures.
• Refer members to care management, clinical advocates, or third-party services as needed.
• Understand and communicate benefit design packages, engage with members, and educate on healthcare inquiries.

Specific Skills/Attributes

• Excellent multi-channel communication and problem-solving skills.
• Effective communication in voice and chat, with strong typing, grammar, and spelling skills.

Qualifications

• High school diploma or GED.
• 2-year healthcare/health sciences degree or equivalent experience, or previous roles such as Health Guide, Medical Assistant, Pharmacy Technician, etc.
• Experience in healthcare customer service and resolution of high-level issues.

Sharecare is an Equal Opportunity Employer, considering applicants without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, or veteran status.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting