Family Health Advocate - Remote

Lensa; Jackson (MS); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a Family Health Advocate to join their innovative team. This exciting remote role focuses on providing personalized support to members and their families, helping them navigate healthcare resources and achieve their health goals. You'll engage with members through various communication channels, resolving issues and guiding them to optimal care solutions. If you have a passion for healthcare and excellent problem-solving skills, this is a fantastic opportunity to make a meaningful impact in people's lives while working in a supportive environment.

Qualifications

• High school diploma or GED required.
• 2-year healthcare degree or equivalent experience preferred.

Responsibilities

• Answer inquiries from members regarding eligibility and benefits.
• Assist with provider search and coordinate issue resolution.

Skills

Multi-channel communication

Problem-solving skills

Customer service

Education

High school diploma or GED

2-year healthcare or health sciences degree

Job description

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Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

Start Date: Monday, June 16th, 2025

Training Schedule: Monday- Friday, 8:00am-4:00pm CST

The assigned shift could be at any time between 7:00am-7:00pm CST after training.

The role of the Family Health Advocate is an exciting and innovative remote role created to provide meaningful support to members and their families through personalized resource and referral facilitation, issue resolution, and healthcare navigation. Utilizing motivational interviewing and guided approaches, the family health advocate will play a critical role in supporting members to achieve their health goals, reduce costs, and optimize quality care.

Essential Job Functions

• Answer inquiries from members (via voice and chat) regarding eligibility, benefits, open enrollment, claims issues, ID cards, grievances/appeals, utilization management (UM) status, including medical, dental, and vision plans.
• Support provider search (PCP, specialty, and facility), focusing on healthcare cost and quality, and present provider options.
• Assist with spending accounts, pharmacy, disability, incentives, rewards, and ordering DME.
• Search community resources and manage member preferences.
• Coordinate issue resolution with providers, payers, or third parties for claims, grievances, appeals, UM, pharmacy, and spending inquiries.
• Provide proactive care guidance, including closing care gaps, benefits education, preparing members for procedures, and referring to care management or clinical advocates.
• Understand and communicate benefit design packages, handle benefit and enrollment issues, and drive member engagement.

Specific Skills/Attributes

• Excellent multi-channel communication and problem-solving skills.
• Effective communication in voice and chat, with strong typing, grammar, and spelling skills.

Qualifications

• High school diploma or GED.
• 2-year healthcare or health sciences degree or equivalent experience, or relevant healthcare roles (e.g., Medical Assistant, Pharmacy Technician, etc.).
• Experience in customer service within healthcare settings and resolving high-level issues.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration without regard to race, color, sex, etc.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting

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