Family Health Advocate - Remote

Lensa; Austin (TX); Remote; USD 40,000 - 70,000; Full time

Job summary

An innovative digital health company is seeking a Family Health Advocate to provide personalized support to members and their families. This exciting remote role involves answering inquiries, assisting with healthcare navigation, and resolving issues to help members achieve their health goals. The ideal candidate will possess excellent communication and problem-solving skills, with a background in healthcare or customer service. Join a forward-thinking organization dedicated to making high-quality care accessible and affordable for everyone, and contribute to improving individual and population-wide well-being.

Qualifications

• High school diploma or GED required.
• 2-year healthcare degree or equivalent experience preferred.

Responsibilities

• Answer inquiries from members regarding eligibility and benefits.
• Support provider search focusing on healthcare cost and quality.
• Assist with spending accounts and pharmacy inquiries.

Skills

Multi-channel communication

Problem-solving

Typing skills

Grammar and spelling

Education

High school diploma or GED

2-year healthcare/health sciences degree

Job description

Lensa is the leading career site for job seekers at every stage of their career. Our client, Sharecare, is seeking professionals. Apply via Lensa today!

Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

Start Date: Monday, June 16th, 2025

Training Schedule: Monday- Friday, 8:00am-4:00pm CST

The role of the Family Health Advocate is an exciting and innovative remote role newly created to provide meaningful support to members and their families through personalized resource and referral facilitation, issue resolution, and healthcare navigation. Utilizing motivational interviewing and guided approaches, the family health advocate will play a critical role in supporting members to achieve their health goals, reduce costs, and optimize quality care.

Essential Job Functions

• Answer inquiries from members (via voice and chat) regarding eligibility, benefits, open enrollment, claims issues, ID cards, grievances/appeals, utilization management (UM) status, including medical, dental, and vision plans.
• Support provider search (PCP, specialty, facility), focusing on healthcare cost and quality, and present provider options.
• Assist with spending accounts, pharmacy, and disability inquiries.
• Support members with incentives, rewards, and ordering DME.
• Search for community resources and manage member preferences.
• Coordinate issue resolution with providers, payers, or third parties for claims, grievances, appeals, UM, pharmacy, and spending accounts.
• Provide proactive care guidance, including closing care gaps, benefits education, and preparing members for procedures.
• Refer members to care management, clinical advocates, or third-party resources as needed.
• Understand and communicate benefit packages, handle benefit and enrollment issues, and drive engagement.

Specific Skills/Attributes

• Excellent multi-channel communication and problem-solving skills.
• Effective communication in voice and chat, with strong typing, grammar, and spelling skills.

Qualifications

• High school diploma or GED.
• 2-year healthcare/health sciences degree or equivalent experience, or relevant healthcare roles.
• Experience in customer service within healthcare settings and resolving high-level issues.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration regardless of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, or veteran status.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting

Referrals increase your chances of interviewing at Lensa by 2x.

Set Job Alerts

Sign in to set job alerts for “Family Advocate” roles.