Family Experience & Sales Advisor

Service Corporation International; Columbus (OH); On-site; USD 45,000 - 70,000; Full time

Job summary

Service Corporation International in Columbus, OH seeks a sales-oriented associate to generate leads and build trusted relationships with families. You will prospect daily, obtain referrals, and network with community partners to offer value-driven solutions.

The role emphasizes responsive communication, empathy, and professionalism, with scheduling flexibility to evenings/weekends as needed. On-site role within a funeral service environment.

Qualifications

• High school diploma or equivalent.
• 1–2 years of college or an equivalent of education and experience.
• 1–2 years of customer service or sales industry experience preferred.

Responsibilities

• Holds self-accountable for prospecting a minimum of 1-2 hours each day.
• Obtains referrals from families served by the location.
• Networks and builds community and civic relationships.
• Explains and presents presentations to families served and referred families.
• Maintains and tracks activity levels to ensure productivity.
• Responds to client inquiries in a timely, respectful, sensitive and professional manner.
• Connects with families through listening, honest communication and genuine concern.
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them.
• Stays in touch with families to ensure satisfaction.
• Prepares for all appointments and performs all procedures with professionalism and attention to detail.
• Follows through on all customer problems and requests.
• Builds trust‑based relationships to earn the right to ask for referrals.
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre‑planning.
• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future.
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service.
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales.
• Shares family concerns with rest of the SCI team.

Skills

Prospecting daily

Referral networking

Customer service

Communication

Empathy & respect

Computers & software

Education

High school diploma or equivalent

1–2 years college or equivalent

Tools

Computers & software

Job description

Service Corporation International in Columbus, OH seeks a sales-oriented associate to generate leads and build trusted relationships with families. You will prospect daily, obtain referrals, and network with community partners to offer value-driven solutions.

The role emphasizes responsive communication, empathy, and professionalism, with scheduling flexibility to evenings/weekends as needed. On-site role within a funeral service environment.