Family Service Counselor

sci; Columbus (OH); On-site; USD 35,000 - 60,000; Full time

Job summary

SCI is seeking a Family Service Counselor in Columbus, OH to serve families with empathy and professionalism. This role focuses on generating revenue through pre-need and at-need cemetery arrangements while acting as the primary contact for families.

Responsibilities include lead generation, building strong relationships with families, and collaborating with funeral home staff to ensure seamless service. Strong communication and a customer-service mindset are essential.

Qualifications

• High school diploma or equivalent.
• 1-2 years of college or an equivalent of education and experience.
• 1-2 years of customer service or sales industry experience preferred.
• Current state/province driver's license with an acceptable driving record.
• Insurance license if required by state/province law and as prescribed by each state board.
• Ability to work a number of evenings and/or weekends every month.
• Ability to drive frequently.
• Ability to obtain and maintain an insurance license if required by state/province.
• Flexible hours but may require up to 12 hours in a day.

Responsibilities

• Prospect for leads and referrals, dedicating time to generate new business.
• Serve families by explaining options and presenting pre-need and at-need plans.
• Build trusting relationships through empathetic communication and personalized service.
• Coordinate with funeral home staff to ensure seamless service from sales to delivery.
• Prepare for appointments with attention to detail and follow up on all inquiries.
• Collaborate with colleagues to support families and protect their interests.

Skills

Customer service

Sales

Empathy

Communication

Driving

Education

High school diploma or equivalent

1-2 years of college or equivalent

Tools

Computers & software

Job description

Our associates celebrate lives. We celebrate our associates.

Accountable for serving client families by making at need cemetery arrangements and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Job Responsibilities

Lead Generation

• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity

Build Rel a tion s hi ps with Families

• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family's unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and team s w i th funeral di r ecto r s, l ocat i on ma n agers, and other m embers of funeral ho m e and or ce me tery staff, to provide seam l ess, high qua l ity service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

Minimum Requirements

Education

• High school diploma or equivalent
• 1-2 years of college or an equivalent of education and experience

Experience

• High school equivalency and 1-2 years of college or an equivalent of education and experience
• 1-2 years of customer service or sales industry experience preferred

Licenses

• Current state/province issued driver's license with an acceptable driving record
• Insurance license if required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilitie s

• Must be able to pass the Company's internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

Postal Code: 43213

Category (Portal Searching): Sales

Job Location: US-OH - Columbus