Family Engagement Coordinator

BCFS Health & Human Services; Harlingen (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

BCFS Health and Human Services in Harlingen, TX seeks a Family Engagement Coordinator to ensure quality services and program compliance through sound judgment and best practices.

You will coordinate the Parent Advisory Committee, solicit family feedback, develop quarterly outreach plans with the PAC, conduct surveys, and host parent-led events while recording activities in PEIRS Salesforce.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree preferred in a related field.
• With high school diploma, 3+ years direct experience required.
• Bachelor’s degree may substitute for experience.

Responsibilities

• Coordinate the Parent Advisory Committee (PAC) and ensure members are actively engaged in program decision-making.
• Solicit and share family feedback with the PAC for analysis, strategy development, and service coordination.
• Develop, review, and revise a quarterly outreach plan with the support of the PAC.
• Conduct family surveys to assess needs and review results with the PAC.
• Partner with the PAC to host parent-led events, initiatives, parent cafes, and workshops.
• Provide targeted outreach and recruitment of participants for FRC activities to identify underserved populations.
• Provide/facilitate training for families on self-advocacy and leadership.
• Establish and maintain a trusting and professional working relationship with families by providing regular contact.
• Record all group and individualized services and activities in PEIRS (DFPS) Salesforce (BCFS) databases.

Skills

Family engagement

Community outreach

Communication

Event coordination

Education

Bachelor's degree in a related field

High school diploma or equivalent

Job description

Education

• Required - High school diploma or equivalent.
• Preferred - Bachelor’s Degree In a Related Field.

Experience

• Required - With a high school diploma, at least 3 years related direct experience.
• Preferred - With Bachelor’s Degree May Substitute For Experience.

Job Summary

The Family Engagement Coordinator is responsible for using sound professional judgment and best practices to ensure quality services are provided to the service population while maintaining compliance with established program standards.

Essential Functions

• Coordinate the Parent Advisory Committee (PAC) and ensure members are actively engaged in program decision-making.
• Solicit and share family feedback with the PAC for analysis, strategy development, and service coordination.
• Develop, review, and revise a quarterly outreach plan with the support of the PAC.
• Conduct family surveys to assess needs and review results with the PAC.
• Partner with the PAC to host parent-led events, initiatives, parent cafes, and workshops.
• Provide targeted outreach and recruitment of participants for FRC activities to identify underserved populations.
• Provide/facilitate training for families on self-advocacy and leadership.
• Establish and maintain a trusting and professional working relationship with families by providing regular contact.
• Record all group and individualized services and activities in a complete, concise, and timely manner utilizing program forms into PEIRS (DFPS) Salesforce (BCFS) databases.

Measurable Deliverables

• Document all attendance on a weekly basis in all platforms.
• Attend all required annual trainings.
• Provide community education on child development, parenting, or other topics requested by the PAC monthly.
• Collaborate with the supervisor to develop updates, reminders, and community education information monthly.
• Meet with supervisor on a bi-weekly basis to evaluate status of families on caseload.
• Meet all deliverables as outlined in the contract.
• Demonstrate the ability to respond sensitively and competently to the service population’s cultural and socio-economic characteristics.
• Communicate effectively in writing and verbally in English.
• Work in a fast-paced environment.
• Maintain computer literacy required to meet the responsibilities of the position.
• Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.
• Travel as needed.
• Other job duties as assigned per grant requirements.

Requirements

• Maintain certificates required for the position including but not limited to First Aid and CPR.
• Valid Texas Driver’s license with a clear driving record and reliable transportation.
• Pass a pre-employment drug screen and random drug screens.
• Provide proof or work eligibility status upon request.
• Pass a pre-employment and biennial criminal background and motor vehicle check (fingerprints needed if applicant has lived out of state within the past 5 years).

BCFS Health and Human Services, is committed to following immunization recommendations produced by the U.S. Centers for Disease Control (CDC). As such, our company policy requires that all employees must receive a COVID vaccination and an annual Influenza vaccination or obtain an approved exemption from BCFS Health and Human Services, as a medical or religious accommodation. This is a condition of employment, and all new hires will be responsible for providing proof.

English (United States)

If you like to work with people that believe they can make a difference in the world, this is the company for you!

EEO Statement

In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.