Family Development Specialist

Express Employment Professionals - Cincinnati East; Paragould (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Express Employment Professionals - Cincinnati East in Paragould, AR, is seeking a client-services focused professional to manage client cases, assess needs, set goals and document progress. The role connects clients with resources and follows up on action plans to ensure timely and respectful support, while maintaining accurate records.

The ideal candidate will demonstrate excellent customer service, strong communication, active listening, organization, and comfort with computers.

Qualifications

• High School Diploma or equivalent required.
• Additional education in related fields is helpful.
• Experience in customer service, non-profit, community work, healthcare education or case support is preferred.
• Strong verbal and written communication with clear instruction following ability.
• Ability to sit, stand, walk, bend, reach and handle multi-line phone.

Responsibilities

• Manage client cases.
• Assess needs.
• Set goals.
• Document progress.
• Connect clients with resources.
• Follow up on action plans.
• Monitor risk and stability.
• Provide respectful and timely support.
• Keep records accurate and up to date.
• Deliver excellent customer service and phone etiquette.
• Use computers and computer programs.
• Answer phone.

Skills

Excellent customer service

Clear communication

Active listening

Organized

Critical thinking

Problem solving

Computer literacy

Phone etiquette

Education

High School Diploma or equivalent

Additional education in human services, social work, family services, behavioral health, education or related field

Tools

Computer programs

Job description

Job Duties:

• Manage client cases
• Assess needs
• Set goals
• Document progress
• Connect clients with resources
• Follow up on action plans
• Monitor risk and stability
• Make sure that clients receive respectful and timely support
• Keep records accurate and up to date
• Customer service
• Use computers and computer programs
• Answer phone

Requirements:

• High School Diploma or equivalent is required
• Additional education in human services, social work, family services, behavioral health, education or related field is helpful
• Experience helping individuals or families through customer service, non profit services, community work, healthcare education, case support or similar setting
• Able to communicate clearly and efficiently
• Able to actively listen and follow verbal and written instructions
• Organized
• Good with critical thinking and problem - solving
• Comfortable working on and with computers and computer programs
• Ability to sit, stand, walk, bend, reach
• Able to answer multi-line phone
• Excellent customer service and phone etiquette skills

Work Schedule: 8am to 4:45pm Monday - Friday