Family Development & Case Manager

Express Employment Professionals - Cincinnati East; Paragould (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a dedicated staff member to support clients through case management and service coordination. You will assess needs, set goals, document progress, and connect clients with helpful resources to improve outcomes.

This role emphasizes strong communication, excellent customer service, and proficient use of computers, with a Monday–Friday schedule from 8:00 a.m. to 4:45 p.m. located in a professional environment.

Qualifications

• High School Diploma or equivalent required.
• Additional education in human services or related field helpful.
• Experience in customer service or case support in nonprofit/healthcare education.
• Clear and efficient communication skills.
• Active listening and ability to follow written and verbal instructions.
• Organized and able to think critically.
• Comfortable with computers and software.
• Ability to sit, stand, walk, bend, reach.
• Answer multi-line phone.
• Excellent customer service and phone etiquette.

Responsibilities

• Manage client cases.
• Assess needs and set goals.
• Document progress.
• Connect clients with resources.
• Follow up on action plans.
• Monitor risk and stability.
• Provide respectful and timely support to clients.
• Keep records accurate and up to date.
• Answer phones and provide customer service.
• Use computers and computer programs.

Skills

Customer service

Phone etiquette

Active listening

Communication

Organization

Problem solving

Computer skills

Education

High School Diploma or equivalent

Education in human services or related field

Job description

Express Employment Professionals - Cincinnati East is seeking a dedicated staff member to support clients through case management and service coordination. You will assess needs, set goals, document progress, and connect clients with helpful resources to improve outcomes.

This role emphasizes strong communication, excellent customer service, and proficient use of computers, with a Monday–Friday schedule from 8:00 a.m. to 4:45 p.m. located in a professional environment.