Family Coordinator

Bishop Dudley Hospitality House; Sioux Falls (SD); On-site; USD 38,000 - 46,000; Full time

Job summary

Bishop Dudley Hospitality House is seeking a Family Coordinator in Sioux Falls to provide intensive case management for families experiencing homelessness. You will assess guest needs, provide information and referrals to community services, and document progress while upholding the organization’s mission.

The role requires collaboration with local agencies, sensitivity to diverse backgrounds, and flexibility to work occasional non-traditional hours.

Qualifications

• Basic knowledge of modern social work theory and practices.
• Ability to work effectively with clients of diverse ages, races, cultures and socioeconomic backgrounds.
• Ability to understand and follow written and verbal directions; communicate effectively verbally and in writing.
• Willingness to flex hours to meet the needs of guests who are working day hours.
• Provide a high level of customer service.

Responsibilities

• Conduct thorough intake of all families, at the Bishop Dudley House and document progress.
• Identify housing and resource needs and maintain a complete and comprehensive record system including obtaining background checks.
• The ability to work collaboratively with Minnehaha County Social Services and other local agencies that provide resources, housing, financial support, health care and mental health counseling, veterans advocacy, etc.
• Evaluate client risk and assess needs for immediate intervention
• Maintain strict client confidentiality and conduct yourself in a professional manner
• Assist in the development and planning of various aspects of guest programming
• Attend all scheduled staff meetings and training sessions
• Implement conflict resolution and de-escalation skills to defuse crisis situations
• All other duties as assigned

Skills

Social work knowledge

Diversity & Inclusion

Communication

Flexibility

Customer service

Tools

Microsoft Office

Google Docs

Google Drive

HMIS

Excel

Job description

Job Summary:

The Family Coordinator is responsible for providing intensive case management to families experiencing homelessness. The Family Coordinator will assess individual guest needs in a timely manner by providing information and referrals to other supportive community services that will expedite their journey to self-sufficiency. The Family Coordinator must have a passion to help a diverse population who may struggle with medical issues, mental health, and substance use disorders. This position requires an openness to help the most vulnerable people in our community while upholding the values and mission of the Bishop Dudley Hospitality House.

Essential Duties and Responsibilities:

• Conduct thorough intake of all families, at the Bishop Dudley House and document progress.
• Identify housing and resource needs and maintain a complete and comprehensive record system including obtaining background checks.
• The ability to work collaboratively with Minnehaha County Social Services and other local agencies that provide resources, housing, financial support, health care and mental health counseling, veterans advocacy, etc.
• Evaluate client risk and assess needs for immediate intervention
• Maintain strict client confidentiality and conduct yourself in a professional manner
• Assist in the development and planning of various aspects of guest programming
• Attend all scheduled staff meetings and training sessions
• Implement conflict resolution and de-escalation skills to defuse crisis situations
• All other duties as assigned

Qualifications:

Minimum of 1 years' experience working with a vulnerable population who struggle with homelessness.

Proficiency in Microsoft Office; Word, Excel; Google Docs and Google Drive; Data collection; HMIS

Skills and Abilities:

Basic knowledge of modern social work theory and practices

Ability to work effectively with clients of diverse ages, races, cultures and socioeconomic backgrounds

Ability to understand and follow written and verbal directions; communicate effectively verbally and in writing

Willingness to flex hours to meet the needs of guests who are working day hours

Provide a high level of customer service

Physical Demands

The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing duties of this job, the employee is regularly required to stand and /or sit for the majority of the work day, regularly walking, bending, stooping and lifting items weighing between ten (10) and twenty-five (25) pounds. The vision abilities required by this job include close vision, depth perception and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee will work with a large number of individuals, often requiring multi-tasking and working with deadlines and details to ensure all of the essential functions are performed in a timely and courteous manner.

Position reports to:

Case Manager