Family Coach (Human Services Case Manager) Bilingual Spanish Preferred

Oregon Department of Human Services; Ashland (OR); On-site; USD 58,000 - 77,000; Full time

Job summary

The Oregon Department of Human Services in Ashland is seeking a Family Coach (Human Services Case Manager) with Spanish language preference. This permanent, full-time position offers a salary range of $5,193 to $6,904 per month, with a 5% bilingual differential upon passing a language test.

Provide strength-based coaching to families transitioning to independence, collaborate with community partners, and assess needs to promote stability and self-sufficiency.

Qualifications

• Bachelor's degree in Behavioral Science, Social Science, or closely related field.
• Alternatively, Bachelor's degree in any field with 1 year human services experience.
• An associate degree in Behavioral/Social Science or related field with 2 years of experience.
• Three years of human services related experience.

Responsibilities

• Provide person-centered, strength-based coaching to families and partner with ODHS programs and community providers for resources.
• Conduct comprehensive assessments and set collaborative goals to support independence.
• Collaborate with adults to develop individualized coaching and employment plans focusing on education and work experiences.
• Identify employability barriers and connect participants to training, job opportunities, and referrals.
• Use motivational interviewing to inspire confidence and persistence toward employment goals.
• Maintain up-to-date knowledge of employment services and community resources to tailor referrals.

Skills

Bilingual Spanish (Preferred)

Education

Bachelor's degree in Behavioral/Social Science or related field

Bachelor's degree in any field + 1 year human services experience

Associate degree in Behavioral/Social Science + 2 years experience

Three years of human services related experience

Job description

Position Title

Family Coach (Human Services Case Manager) Bilingual Spanish Preferred

Initial Posting Date

09/25/2026

Application Deadline

10/11/2026

Agency

Department of Human Services

Salary Range

$5,193 - $6,904

Position Type

Employee

Position Title

Family Coach (Human Services Case Manager) Bilingual Spanish Preferred

Job Description

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

This position is a Bilingual Spanish Preferred NOT REQUIRED. If you are bilingual in Spanish language skills, upon passing the language test, you will receive a 5% bilingual differential pay.

Opportunity awaits! Provide strength-based, culturally appropriate support to families transitioning to independence. This is not just an opportunity—it’s a calling to create meaningful change.

Summary Of Duties

• Empower families to achieve lasting independence by providing person-centered, strength-based coaching that recognizes each family’s unique goals, values, and capacities. Partner closely with ODHS programs, community agencies, and local service providers to ensure equitable access to resources and opportunities for self-sufficiency.
• Engage families through comprehensive assessments and collaborative goal setting to identify strengths, barriers, and support systems. Work with adults to create actionable plans that align with their vision for stability and success, supporting their journey toward reducing or ending reliance on public assistance.
• Collaborate with adults to develop individualized coaching and employment plans using a continuum of JOBS activities. These plans emphasize meaningful participation, skill-building, education, and work experiences that enhance employability and overall family well-being.
• Evaluate employability readiness and connect participants to sustainable opportunities by identifying transferable skills, facilitating access to job training and work experience, and making targeted referrals to community partners. Use motivational interviewing techniques to inspire confidence and persistence in achieving employment goals.
• Maintain up-to-date knowledge of employment services, contractors, and community resources to effectively tailor referrals and supports for families with varying levels of employment readiness—including those re-entering the workforce, individuals with limited experience, or those with criminal justice involvement.
• Support individuals experiencing domestic violence through crisis intervention and safety planning, ensuring immediate access to resources, emergency funding, and ongoing support. Determine program eligibility, issue grant payments when appropriate, and collaborate with advocacy and community partners to promote safety, stability, and empowerment.

Minimum Qualifications

• A bachelor's degree in a Behavioral Science, Social Science, or a closely related field;

OR

• A bachelor's degree in any field and one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing);

OR

• An associate degree in a Behavioral Science, Social Science or a closely related field and two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing);

OR

• Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).

Essential Attributes

• Demonstrate a commitment to equity, inclusion, and person-centered service by recognizing and honoring the diverse experiences, cultures, and strengths of the families we serve.
• Experience using motivational interviewing and strength-based case management to empower individuals and families, focusing on their strengths, goals, and self-determination.
• Demonstrated ability to take initiative, be self-motivated, and engage in continuous learning, with openness to feedback and growth in an environment that values collaboration and innovation.
• Experience with strong organizational skills with the ability to manage multiple priorities while maintaining accuracy, professionalism, and empathy in a high-volume and fast-paced setting.
• Demonstrated ability to clearly explain complex rules, policies, and processes in an accessible and compassionate way that preserves dignity, builds trust, and promotes understanding across diverse populations.
• Knowledge of ODHS programs and community resources, and the ability to coordinate services across multiple systems to ensure holistic and equitable support for individuals and families.
• Demonstrate experience working with families that are experiencing poverty, domestic violence and/or substance use.

Working Conditions

• Your work will take place in the community, participant’s homes and the Ashland Self-Sufficiency ODHS office.
• Your work schedule will be Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Standard Time (PST).
• You will have frequent local travel. The purpose of travel is to conduct home visits, community visits and attend trainings.
• You will interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions.
• You may encounter situations that require quick decision-making to ensure safety of yourself and others.

Background Checks And Requirements

• A valid driver’s license and acceptable driving record are required for this position.
• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Veterans’ And Oregon National Guard Preference

• Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Amy Acree. If you contact the recruiter, please include the job requisition number.
• Email: [e-mail]