Family Coach (Human Services Case Manager)

Oregon Department of Human Services; Warm Springs (OR); On-site; USD 55,000 - 77,000; Full time

Benefits offered by this job

ERGs

COLA

Salary increases

Benefits package

PSLF eligibility

Job summary

The Oregon Department of Human Services is seeking a Family Coach (Human Services Case Manager) to assess family needs, determine eligibility for program benefits, and complete applications for support. You will work with clients to develop case plans, monitor progress, and connect them to community resources.

Responsibilities include crisis planning for domestic violence survivors, collaboration with partners, and flexible hours to meet program needs in a store-front office setting.

Qualifications

• Bachelor’s degree in a Behavioral Science, Social Science, or a closely related field.
• Bachelor’s degree in any field and one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).
• An Associates degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).
• Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).

Responsibilities

• Conduct interviews to determine family needs and eligibility, and complete program applications for program benefits and, if eligible, issues appropriate support.
• Engage clients in family evaluation of strengths and jointly develop a case plan and identify the steps the family will take towards self-sufficiency and meeting their basic needs.
• Monitor progress, needs, and makes necessary modifications to the case plan.
• Initiate and participate in case staffing, employment readiness, life skills training, and supports job search as needed.
• Assist with crisis and safety planning for individuals experiencing domestic violence.
• Explore alternate resources and link clients to community services and may also assist with supporting resources and services within the community.

Skills

Case management tools

Written documentation

Case management

Communication & boundaries

Policy explanation

Education

Bachelor’s degree in Behavioral Science or Social Science

Bachelor’s degree in any field + 1 year human services experience

Associate degree in Behavioral/Social Science + 2 years experience

Three years of human services related experience

Job description

Position Title

Family Coach (Human Services Case Manager)

Initial Posting Date

09/16/2026

Application Deadline

09/30/2026

Agency

Department of Human Services

Salary Range

$4,954 - $6,904

Position Type

Employee

Job Description

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Summary Of Duties

• Conduct interviews to determine family needs and eligibility, and complete program applications for program benefits and, if eligible, issues appropriate support.
• Engage clients in family evaluation of strengths and jointly develop a case plan and identify the steps the family will take towards self-sufficiency and meeting their basic needs.
• Monitor progress, needs, and makes necessary modifications to the case plan.
• Initiate and participate in case staffing, employment readiness, life skills training, and supports job search as needed.
• Assist with crisis and safety planning for individuals experiencing domestic violence.
• Explore alternate resources and link clients to community services and may also assist with supporting resources and services within the community.

Minimum Qualifications

• A Bachelor's degree in a Behavioral Science, Social Science, or a closely related field
• A Bachelor's degree in any field and one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing)
• An Associates degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing)
• Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).

Essential Attributes

• Experience supporting families with case management tools and resources.
• Experience creating and maintaining written documentation of activities concerning individual client cases.
• Experience with case management and assessing customers’ strengths & service needs.
• Experience in communicating, establishing boundaries and setting realistic goals/milestones.
• Experience explaining complex rules, regulations, processes, and procedures both verbally and in written communications.

Working Conditions

• Your work schedule will be 8 a.m. – 5 p.m. PST, Monday – Friday.
• This position is in a store-front office.
• Hours of work may vary from day to day and may include evenings and weekends.
• This position requires flexibility to work various hours, to flex in/out to allow for attending local events.
• The role requires flexibility to assist various district offices on a temporary and long-term basis, ensuring continuity of operations.
• You will be working is fast paced at times.
• High volume of individual and family contact.
• You will be exposed to a diverse range of customers and will need to respond with compassion and professionalism through a cultural and trauma informed lens.
• You will have contact with a range of people including some who may be experiencing emotional and financial stress.
• You will work with domestic violence survivors. These situations may be stressful and understanding self-care and available resources are important.
• Employee's work is conducted in offices, participant's homes, and other community sites.
• Must have a valid driver's license and acceptable driving record.

Background Checks And Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Veterans’ And Oregon National Guard Preference

• Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Amy Acree. If you contact the recruiter, please include the job requisition number.
• Email: [e-mail]