Family Coach (Human Services Case Manager)

Oregon Department of Human Services; Tigard (OR); On-site; USD 58,000 - 77,000; Full time

Job summary

The Oregon Department of Human Services is seeking a Family Coach (Human Services Case Manager) to support families toward independence, safety and employment goals through coaching and coordinated services in a public service setting.

You will interview families to determine needs, connect them with community resources, develop a case plan, monitor progress and adapt plans as required, all while upholding equity, inclusivity and trauma‑informed practices.

Qualifications

• A valid driver’s license required.
• Bachelor’s degree in Behavioral/Social Science or related field.
• Bachelor’s degree in any field with 1 year of human services experience
• Associate degree in Behavioral/Social Science or related field with 2 years of human services experience
• Three years of human services experience

Responsibilities

• Assist families in becoming independent, healthy and safe through ongoing coaching and coordination.
• Conduct interviews to determine family needs and eligibility.
• Explore alternate resources and link clients to community services.
• Complete program applications for program benefits and issue payments if eligible.
• Engage clients in evaluating strengths.
• Develop a case plan and identify steps toward self-sufficiency.
• Monitor progress and modify the case plan as needed.
• Initiate and participate in case staffing, employment readiness, life skills training, and support job search.

Skills

Conflict resolution

Professional boundaries

Case management

Inclusivity

Bilingual in Spanish/English

Education

Bachelor's degree in Behavioral/Social Science

Associate degree in Behavioral/Social Science + 2 years experience

Three years of human services experience

Job description

Position Title Family Coach (Human Services Case Manager)

Initial Posting Date 09/17/2026

Application Deadline 09/24/2026

Agency Department of Human Services

Salary Range $5,193 - $6,904

Position Type Employee

Position Title Family Coach (Human Services Case Manager)

Job Description

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits!

We are hiring multiple Family Coach’s (Human Services Case Manager) to join our team. In this position, you will negotiate coaching contracts with the adults in the home, utilize the continuum of Jobs activities, support both the adults need as well as the family's needs to attain the goal of employment.

Summary Of Duties

• Assist families in becoming independent, healthy and safe through ongoing coaching, collaboration and coordination.
• Conduct interviews to determine family needs and eligibility.
• Explore alternate resources and link clients to community services.
• Complete program applications for program benefits and, if eligible, issue appropriate support payments.
• Engage clients in the family evaluation of strengths.
• Develop a case plan and identify the family's steps towards self-sufficiency.
• Monitor progress and conditions and make necessary modifications to the case plan.
• Initiate and participate in case staffing, employment readiness, life skills training, and support job search, as needed.

Minimum Qualifications

A valid driver’s license and acceptable driving record are required for this position.

A bachelor's degree in a Behavioral Science, Social Science, or a closely related field

OR

A bachelor's degree in any field AND one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing)

OR

An associate degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing)

OR

Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing)

Essential Attributes

• Experience with conflict resolution.
• Experience initiating and maintaining professional boundaries/relationships.
• Experience with case management and coordinating high caseloads.
• A commitment to inclusivity and embracing all people.
• Bilingual in Spanish/English or Arabic/English is encouraged but not required.

Attention all candidates!

A Cover Letter is Required! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

Working Conditions

• Your work shift will be 8:30am-5:30pm Monday through Friday. However, when in the interest of operational needs, the starting and stopping times for a particular 8-hour day may be adjusted.
• Hours of work may vary from day to day and may include evenings.
• Fast-paced position that include a high volume of individual and family contact, collaboration with various community agencies, as well as computer entry and tracking and requires cultural/racial diversity and sensitivity.
• You work is conducted in offices, participant’s homes, and other community sites.
• Occasional compensated overtime maybe required. All overtime must be pre-approved by supervisor before working it.
• You will have contact with a diverse range of people including some who may be experiencing emotional and financial stress and will need to respond with compassion and professionalism through a trauma informed lens.
• You will work with domestic violence survivors. These situations may be stressful and understanding self-care and available resources are important.
• You will interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions.

Background Checks And Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ Preference

• Veterans’ preference information.
• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Ryan Bennett.
• Email: [e-mail]