Family Coach (Human Services Case Manager) Bilingual Spanish

Oregon Department of Human Services; Grants Pass (OR); On-site; USD 50,000 - 77,000; Full time

Benefits offered by this job

Benefits package

COLA

Salary increases

ERGs

PSLF eligibility

Job summary

The Oregon Department of Human Services is seeking a Family Coach (Human Services Case Manager) who is fluent in English and Spanish to support families transitioning to independence. This full-time role focuses on strength-based coaching, equity, and access to community resources in Grants Pass.

You will conduct assessments, develop employment and coaching plans, refer to services, and collaborate with partners to promote safety, stability, and self-sufficiency.

Qualifications

• Bachelor’s degree in Behavioral/Social Science or related field.
• One year human services experience with a bachelor’s degree.
• Two years human services experience with an associate degree.
• Three years human services experience.

Responsibilities

• Empower families to achieve independence with person-centered coaching.
• Assess needs and collaborate with partners to ensure access to resources.
• Develop individualized employment and coaching plans.
• Identify barriers and connect participants to training and opportunities.
• Use motivational interviewing to encourage progress and self-sufficiency.
• Coordinate services across systems to support safety and stability.

Skills

Motivational interviewing

Strength-based coaching

Equity & inclusion

Organization & multitasking

Clear communication

Education

Bachelor's degree in Behavioral Science or Social Science or related field

Bachelor's degree + 1 year human services experience

Associate degree + 2 years human services experience

Three years human services experience

Job description

Position Title

Family Coach (Human Services Case Manager) Bilingual Spanish

Initial Posting Date

09/10/2026

Application Deadline

09/24/2026

Agency

Department of Human Services

Salary Range

$4,519 - $6,904

Position Type

Employee

Position Title

Family Coach (Human Services Case Manager) Bilingual Spanish

Job Description

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! Provide strength-based, culturally appropriate support to families transitioning to independence. This is not just an opportunity- it's a calling to create meaningful change.

Bilingual requirement (English/Spanish)

• This position is bilingual and requires duties to be carried out in both English and Spanish.
• The job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position.
• This position may receive a 5% differential pay based on passing the required language test.

Summary Of Duties

As a Family Coach, you will:

• Empower families to achieve lasting independence by providing person-centered, strength-based coaching that recognizes each family’s unique goals, values, and capacities. Partner closely with ODHS programs, community agencies, and local service providers to ensure equitable access to resources and opportunities for self-sufficiency.
• Engage families through comprehensive assessments and collaborative goal setting to identify strengths, barriers, and support systems. Work with adults to create actionable plans that align with their vision for stability and success, supporting their journey toward reducing or ending reliance on public assistance.
• Collaborate with adults to develop individualized coaching and employment plans using a continuum of JOBS activities. These plans emphasize meaningful participation, skill-building, education, and work experiences that enhance employability and overall family well-being.
• Evaluate employability readiness and connect participants to sustainable opportunities by identifying transferable skills, facilitating access to job training and work experience, and making targeted referrals to community partners. Use motivational interviewing techniques to inspire confidence and persistence in achieving employment goals.
• Maintain up-to-date knowledge of employment services, contractors, and community resources to effectively tailor referrals and supports for families with varying levels of employment readiness—including those re-entering the workforce, individuals with limited experience, or those with criminal justice involvement.
• Support individuals experiencing domestic violence through crisis intervention and safety planning, ensuring immediate access to resources, emergency funding, and ongoing support. Determine program eligibility, issue grant payments when appropriate, and collaborate with advocacy and community partners to promote safety, stability, and empowerment.

Minimum Qualifications

• A bachelor's degree in a Behavioral Science, Social Science, or a closely related field;
• A bachelor's degree in any field and one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing);
• An associate degree in a Behavioral Science, Social Science or a closely related field and two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing);
• Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).

Essential Attributes

• Demonstrate a commitment to equity, inclusion, and person-centered service by recognizing and honoring the diverse experiences, cultures, and strengths of the families we serve.
• Experience using motivational interviewing and strength-based case management to empower individuals and families, focusing on their strengths, goals, and self-determination.
• Demonstrated ability to take initiative, be self-motivated, and engage in continuous learning, with openness to feedback and growth in an environment that values collaboration and innovation.
• Experience with strong organizational skills with the ability to manage multiple priorities while maintaining accuracy, professionalism, and empathy in a high-volume and fast-paced setting.
• Demonstrated ability to clearly explain complex rules, policies, and processes in an accessible and compassionate way that preserves dignity, builds trust, and promotes understanding across diverse populations.
• Knowledge of ODHS programs and community resources, and the ability to coordinate services across multiple systems to ensure holistic and equitable support for individuals and families.

Working Conditions

• Your work will take place in the community, participant’s homes and the Grant's Pass ODHS Self-Sufficiency office.
• Your work schedule will be Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Standard Time (PST).
• You will have frequent local travel. The purpose of travel is to conduct home visits, community visits and attend trainings.
• You will interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions.
• You may encounter situations that require quick decision-making to ensure safety of yourself and others.

Background Checks And Requirements

• A valid driver’s license and acceptable driving record are required for this position.
• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Veterans’ And Oregon National Guard Preference

• Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

• The recruiter for this position is Amy Acree. If you contact the recruiter, please include the job requisition number.
• Email: [e-mail]