Family Center Operations Associate - Swim Center in Dundalk

Ymca Of Central Maryland, Inc.; Baltimore (MD); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a mission-driven organization dedicated to community well-being! As a Family Center Operations Associate, you'll play a vital role in enhancing member experiences through exceptional customer service and relationship building. This dynamic position involves mentoring team members, managing daily operations, and ensuring a safe and welcoming environment for all. With a commitment to diversity and inclusion, you'll be part of a team that values respect and dignity for everyone. If you're passionate about making a difference in people's lives and enjoy working in a collaborative setting, this opportunity is perfect for you!

Benefits

Comprehensive benefits package

Professional growth opportunities

Flexible scheduling

Employee discounts on programs

Qualifications

• Strong customer service skills with a focus on member engagement.
• Experience in mentoring and training team members.

Responsibilities

• Lead the family center team to meet operational goals and enhance member experience.
• Conduct membership interviews and resolve concerns effectively.

Skills

Customer Service

Mentoring and Training

Relationship Building

Communication Skills

Problem Solving

Education

High School Diploma

Certification in CPR/First Aid

Tools

Membership Management Software

Aquatic Program Tools

Job description

Family Center Operations Associate - Swim Center in Dundalk

120 Trading Pl, Baltimore, MD 21222, USA

Job Description

Posted Tuesday, January 14, 2025 at 5:00 AM

At the Y in Central Maryland, we invite you to join our team. Be a part of a charitable, mission-driven organization that works for individual and community well-being for all. We offer a comprehensive benefits package designed to support your well-being and professional growth.

POSITION SUMMARY:

Under the direction of the Supervisor, the Family Center Operations Associate is responsible for establishing a full relationship with members, associates, and Y leadership. The Family Center Operations Associate is committed to consistently exceeding customer expectations by meeting a broad range of Family Center operational needs and providing high-level customer service. Responsibilities include:

• Mentoring, training, and developing others.
• Processing membership transactions efficiently and accurately.
• Identifying member needs and promoting association products and services.
• Leading the family center team to attain organizational goals.
• Adhering to all Y established policies, procedures, and compliance regulations.

ESSENTIAL FUNCTIONS:

• Promotes and welcomes current and potential members, associates, and vendors to the family center in a professional manner.
• Develops strong relationships with current and prospective members by engaging in conversations to uncover their wellness needs.
• Leads and encourages a positive working environment that fosters our Mission, Vision, and core values.
• Participates as a vital part of the center management team to provide exemplary services to the community.
• Plans and coordinates day-to-day operations, maintenance, and repair of facilities and equipment.

Membership Services:

• Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Handles and resolves membership concerns and informs supervisors of unusual situations.
• Applies all YMCA policies dealing with member services.
• Adheres to all policies, guidelines, and best practices as outlined by the Y in Central Maryland.

Youth Development:

• Effectively communicates with children and parents/guardians.
• Maintains a clean and disinfected environment for safety.
• Keeps all proper paperwork including sign-in/out process and incident reports.
• Understands the age and stages of youth development.

Swim/Lifeguard Programming:

• Conducts classes according to the YMCA of the USA Aquatic Program.
• Ensures the safety of all swimmers during lessons and enforces pool rules.

Fitness:

• Directs and manages operations of health, fitness, and physical education programs.
• Oversees programmatic development of fitness areas and schedules their use.

The Y in Central Maryland provides equal employment opportunities (EEO) to all employees and applicants for employment. We are committed to celebrating and achieving diversity and inclusion in all we do. We strive to be an anti-racist organization and expect all associates to treat others with respect and dignity at all times.

All Y associates agree to abide by The Code of Conduct with Youth, ensuring a safe and respectful environment for young people. This includes treating youth with respect, avoiding inappropriate interactions, and complying with training on child abuse prevention.