Membership Associate - Swim Center in Dundalk

Ymca Of Central Maryland, Inc.; Baltimore (MD); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a mission-driven organization that values community well-being and individual growth. As a Membership Associate, you will engage with members and guests, delivering exceptional service while promoting programs and memberships. This role is perfect for those who thrive in a supportive environment that encourages personal and professional development. With flexible schedules and a comprehensive benefits package, you can make a meaningful impact in the lives of others while advancing your career. If you are passionate about helping others and want to be part of a diverse and inclusive team, this opportunity is calling you!

Benefits

Flexible Schedules

Medical Benefits

Dental Benefits

Vision Benefits

Generous Paid Time Off

Retirement Fund Contribution

Training and Development Programs

Qualifications

• Excellent customer service skills and ability to engage with diverse populations.
• Strong communication and conflict resolution abilities.

Responsibilities

• Provide excellent service to members and guests, promoting membership and programs.
• Maintain a safe and friendly environment while enforcing access guidelines.

Skills

Customer Service

Communication Skills

Conflict Resolution

Relationship Building

Education

High School Diploma

Relevant Certifications

Job description

120 Trading Pl, Baltimore, MD 21222, USA

Job Description

Posted Tuesday, January 14, 2025 at 5:00 AM

Overwhelmingly, people who decide they want to be a part of the Y in Central Maryland tell us they do so because it reflects their values and a conscious decision they’ve made about how they choose to live their lives. The happiest and most fulfilled Y associates are those who are motivated to help others and who want to be a part of something larger than themselves. If this speaks to your heart, then we invite you to join our team. Be a part of a charitable, mission-driven organization that works for individual and community well-being for all, for a better us.

At the Y in Central Maryland, we offer a comprehensive benefits package designed to support your well-being and professional growth. Enjoy flexible schedules, competitive pay, and generous paid time off, alongside medical, dental and vision benefits, as well as dependent care FSA. We offer a generous employer contribution to the Y retirement fund, and opportunities for career advancement. Our commitment to fostering a positive work environment means you'll have access to training and development programs that align with our mission to empower individuals and strengthen communities. Join us and bring your passion to a fulfilling career where you can truly make a difference!

POSITION SUMMARY:

Under the supervision of the Membership Director, or other assigned associate, the Membership Associate is responsible for delivering excellent services to all members, guests, and program participants. The primary function of the Membership Associate will be to engage with members, guests, and program participants including promoting and selling membership, registering participants for programs/services, meeting and executing the business function of a membership, and maintaining a safe environment.

ESSENTIAL FUNCTIONS:

1. Reports to work in uniform a minimum of ten minutes prior to assigned shift in order to receive communications and instructions from supervisor or associate.
2. Provide excellent services to members, guests, and program participants in the Y center, on the phone, and through email exchange.
3. Through engagement, build meaningful relationships with members, guests, and program participants with positive and solution-driven interaction.
4. Maintain a safe and friendly entrance to the Y facility, and enforce access guidelines (e.g. age limits, active membership status, vendors, etc.).
5. Execute business/office functions of a membership including (but not limited to) selling, terminating, changing/adjusting, updating, registering for programs/services, and/or communicating information.
6. Adhere/enforce all policies, guidelines, rules, and best practices as outlined by the Y in Central Maryland with positive interaction.
7. Lead in handling conflict, concerns, member frustrations, and unusual center situations.
8. Inform proper leaders of operating challenges and/or conflicts during operating hours (either with members and/or associates).
9. Focus on quality experiences and engagement within programs, services, and activities.
10. Promote a professional image and maintain a clean and safe environment at all times.
11. Ability to work with a diverse population, all ages, genders, and sexual orientations.
12. Attend and actively participate in all meetings as assigned.
13. Incorporate the four character values of the YMCA: Caring, Honesty, Respect, and Responsibility and adhere to the YCM Code of Conduct.
14. Communicate the Y mission and objectives to the community.
15. Assist in all other areas as assigned.

The Y in Central Maryland provides equal employment opportunities (EEO) to all employees and applicants for employment. Moreover, the Y is firmly committed to celebrating and achieving diversity and inclusion in all we do. We strive to be an anti-racist organization and expect all associates to treat others with respect, kindness, and dignity, at all times. Thank you for considering working for the Y in Central Maryland. If being a part of our cause feels right for you, we hope you will join us.

All Y associates agree to abide by The Code of Conduct with Youth that sets clear expectations for associates and volunteers to ensure a safe and respectful environment for young people. It emphasizes treating youth with respect and fairness, avoiding inappropriate physical or verbal interactions, and adhering to established standards of affection. The policy strictly prohibits any form of abuse, bullying, or harassment and mandates the reporting of suspected mistreatment. Additionally, associates and volunteers must complete training on child abuse prevention and comply with legal reporting requirements to safeguard youth.