Family Care Specialist

Service Corporation International; Bonita (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts

Health Savings Account

Job summary

Service Corporation International is seeking a dedicated team member to assist Family Service Counselors with interment verifications, blind checks, and memorials. The role involves building at-need charts, verifying files, and coordinating memorial services for cemetery families located in Bonita, CA.

The position requires a high school diploma or equivalent, strong communication skills, and the ability to work with minimal supervision.

Qualifications

• Ability to communicate effectively with families and colleagues.
• Ability to work productively with minimal supervision and meet objectives.
• Ability to resolve routine problems promptly and effectively.
• Ability to adapt to changes in priorities.

Responsibilities

• Builds at-need charts.
• Verifies at-need files before sent for verification.
• Performs blind checks.
• Follows up with memorial renderings, processes and timelines.
• Notifies families when flowers are placed.
• Sets Arrangement Continuation Appointments.
• Designs memorials.
• Serves at-need cemetery families that own property.
• Sets follow-up visits at the at-need arrangement conference.
• Logs information for Family Service Counselors.
• Meets with funeral home at-need families.

Skills

Effective communication

Work with minimal supervision

Problem solving

Adaptability

Education

High School diploma or equivalent

Job description

Our associates celebrate lives. We celebrate our associates.
Assist the Family Service Counselors with interment verifications, blind checks and memorials.

Job Responsibilities

• Builds at-need charts
• Verifies at-need files before sent for verification
• Performs blind checks
• Follows up with memorial renderings, processes and timelines
• Notifies families when flowers are placed
• Sets Arrangement Continuation Appointments
• Designs memorials
• Serves at-need cemetery families that currently own property
• Sets follow-up visits at the at-need arrangement conference
• Logs information for Family Service Counselors
• Meets with funeral home at-need families

Education

• High School diploma or equivalent

Certification

• Certified in all processes and procedures as it relates to the family service guidebook, interment verification, blind check (I.R.L.A., IOA, etc.)

Experience

• None

Knowledge, Skills & Abilities

• Ability to communicate effectively with associates, contractor personnel and client families
• Ability to work productively with minimal supervision; achieves work objectives in a timely manner
• Ability to resolve routine problems promptly and effectively
• Ability to adapt to change in priorities

Target Compensation Range: $21.00 - $25.00 per hour

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Postal Code: 91902

Category (Portal Searching): Sales

Job Location: US-CA - Bonita